Facebook Business Manager Verification

This guide will help you complete Facebook's business verification process.

We strongly encourage you to verify your Facebook Business account before you apply for a WhatsApp Business API account with 360dialog as this will significantly speed up the setup process.

Facebook Business Manager Verification Process

To get a WhatsApp Business API Account you must first pass the Facebook Business Manager Verification process.

1. Access Business Manager Security Center

To start the verification process go to Security Center and click Start Verification in the Business verification section.

Note: The Start Verification button will be greyed out unless your business needs access to certain features. See the below section on how to enable the button.

2. Select Your Business

If your business is already listed

If your business is not listed

Confirm your business details

Select a phone number that you have access to from the drop-down menu and click Next.

Get a verification code

Choose to receive the verification code on your business phone number via a text message or a phone call or via email. The phone number option may not be available in all countries.

Or verify your domain

If your domain is already verified, click Use Domain Verification. If not, complete the domain verification process, then return to the Security Centre and select Continue.

Enter verification code (not applicable if you use domain verification)

Enter your verification code. Click Submit.

You can SKIP the remaining Steps 3 & 5 below.

If you cannot see your business in the list please select None of these match.

Then proceed with the Steps 3 & 5 below.

You may be asked in step 3 to provide official documentation of your business’s legal name. Upload an official document that matches the business’s legal name you entered in step 1.

Documents for legal business name verification

Accepted

Not Accepted

  • Business license and permits from local, state or federal government

  • Certificate of formation or incorporation

  • Business Tax or VAT registration certificate

  • EIN confirmation letter from the IRS (U.S. only)

  • Official tax notices from the IRS (U.S. only)

  • Business bank account statements

  • Business credit report from one of the reporting agencies

  • Utility bill, like phone or electricity bill (not acceptable for legal name; acceptable for address or phone)

  • Invoices

  • Purchase Orders

  • Self-filled applications for the company

  • Tax returns filed by you or your company

  • Personal Bank statement

  • Website print

  • Other documents like company flyers, letterhead, etc.

4. Verify the Business Address or Phone Number

Documents for legal business Address or phone number verification

Accepted

Not Accepted

  • Utility bill like a phone or electricity bill

  • Bank statement

  • Business licenses and permits from any level of government

  • Certificate of formation or incorporation

  • Business Tax or VAT registration certificate

  • EIN confirmation letter from the IRS (U.S. only)

  • Federal tax returns to the IRS by company (U.S. only)

  • Business bank account statements

  • Business credit report from one of the reporting agencies

  • Invoices

  • Purchase Orders

  • Self-filled applications for the company

  • Tax returns filed by you or your company

  • Website print

  • Other documents like company flyers, letterhead, etc.

After you upload the documents, Facebook will review them as quickly as they can. This may take several days. You can check the current status of your verification by going to your Security Center. If you already have a 360Dialog account, you can check the status by logging into the 360 Client Hub.

When your business is verified you will be notified and you will also see the verified status in your account.

Verification Button Disabled

How can you Verify your Business Manager Account on Facebook when the Verification Button is greyed Out / disabled?

Follow these steps:

1. Go to Facebook For Developers

In order to enable the "Start verification" button you must connect a Facebook app ID to your business manager account. In order to do so, first, go to "Facebook for developers"

2. Click / Create an app

In the "My Apps" drop-down, if you already have an app click on it or if you don't have an app to create a new one.

3. Copy the APP ID

Then go ahead and copy the "APP ID" from the dashboard

4. In Facebook Business Manager click "Apps"

5. Select "Connect an app ID"

Click on "Add" and then "Connect an app ID" from the list.

6. Now paste the "APP ID" in the box

Then go ahead and copy the "APP ID" from the dashboard

7. Privacy Policy Check

Now go back to Facebook developer dashboard and make sure that you have given a valid "Privacy Policy URL".

8. Done!

Go back to Facebook Business Manager and check the button. It should now be enabled and you can click on it to proceed with Business Verification.

Official Facebook Documentation

For more info on the Business Verification Process, please refer to the Official Facebook Documentation on the subject: