> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/360pilot/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/360pilot/account-and-support/how-to-get-support.md).

# How to get support

## Support Channels

### Chat Support

To get assistance from our support team, please follow these steps:

{% stepper %}
{% step %}
Go to the [360Dialog Client Hub](https://app.360dialog.io/login/index.html?redirect=true)
{% endstep %}

{% step %}
Click on **Login**
{% endstep %}

{% step %}
Enter your **Email** and **Password**, then click **Continue**
{% endstep %}

{% step %}
Once logged in, click on the **Support Widget** located at the bottom right corner of the screen
{% endstep %}

{% step %}
Click Messages > **Ask a question**

The Support Widget is available anywhere in the 360Dialog Hub. 

{% embed url="<https://youtu.be/0mOy2bxPWsE>" %}
{% endstep %}
{% endstepper %}

### Email Support

You can email us at <support@360dialog.com>.&#x20;

***

## Minimum Info Required for Support <a href="#support-hours-availability" id="support-hours-availability"></a>

To ensure timely and effective support, please provide a complete and detailed description of the issue. This should include, where applicable:

* [x] A clear description of the issue, including the affected phone numbers and/or WABA IDs
* [x] The impact of the issue
* [x] Relevant timestamps, including when the issue started and its duration
* [x] Screenshots or screen recordings that clearly illustrate the issue
* [x] Any error codes or error messages encountered
* [x] Relevant log files, diagnostic data, or data exports

## Chat Guidelines

* Use a single chat per issue to avoid confusion and delays. Do not start multiple chats for the same issue.&#x20;
* Submit one request per issue to ensure faster handling. Do not combine multiple unrelated issues in one chat.&#x20;
* Do not share confidential or personal information in the chat.