How to get support

This page describes how to get help from the 360Dialog Support team.

Support Channels

Chat Support

To get assistance from our support team, please follow these steps:

1

Go to the 360Dialog Client Hub

2

Click on Login

3

Enter your Email and Password, then click Continue

4

Once logged in, click on the Support Widget located at the bottom right corner of the screen

5

Click Messages > Ask a question

The Support Widget is available anywhere in the 360Dialog Hub.

Email Support

You can email us at [e-mail].

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Minimum Info Required for Support

To ensure timely and effective support, please provide a complete and detailed description of the issue. This should include, where applicable:

• A clear description of the issue, including the affected phone numbers and/or WABA IDs

• The impact of the issue

• Relevant timestamps, including when the issue started and its duration

• Screenshots or screen recordings that clearly illustrate the issue

• Any error codes or error messages encountered

• Relevant log files, diagnostic data, or data exports

Chat Guidelines

• Use a single chat per issue to avoid confusion and delays. Do not start multiple chats for the same issue.

• Submit one request per issue to ensure faster handling. Do not combine multiple unrelated issues in one chat.

• Do not share confidential or personal information in the chat.