WhatsApp Business API FAQ

Is the WhatsApp Business API GDPR compliant? How is GDPR compliance guaranteed?

For European businesses, storage and processing (decryption & encryption) of user data (according to the GDPR) needs to happen within the EU to be compliant with GDPR. 360dialog’s services include WABA docker hosting in the country the business requires it. As e.g. many Russian customers require hosting in Russia, 360dialog provides hosting for them in the Yandex cloud.

In addition, as opposed to other BSPs, 360dialog does not store any decrypted messages.

Which information is required to open a WhatsApp Business Account (WABA)?

The following information is required to register a WABA:

  • Facebook Manager ID

  • Phone number with the ability to receive either voice or SMS

  • Business Name & Display Name

  • Company logo (square JPG, min 300x300 px)

  • Company description (max. 130 characters)

  • Postal address of the company where utility bills go

  • Contact email where customers can reach the business

  • URL (end-point) to which incoming WhatsApp messages will be forwarded (typically provided by a 360dialog partner)

For further questions, please read the WhatsApp FAQ on Facebook for developers.