Facebook Business Verification
This guide will help you complete Facebook's Business Verification process.
In order to have access to higher account tiers in the WhatsApp Business API account, you must complete Business Verification within the Facebook Business Manager. This means you will have to provide Facebook with some documents to prove the existence and legitimacy of your business.
Even though the Facebook Business Verification is required by Facebook for a company to have access to the WhatsApp Business API, this process is completely unrelated to WhatsApp.
For support about issues with the Business Manager, please reach out to direct Facebook support through the "?" (help) icon on the bottom left corner of the page.

Facebook Business Manager Verification Process

1. Access Business Manager Security Center

To start the verification process go to Security Center and click Start Verification in the Business verification section.
The Start Verification button will be greyed out unless your business needs access to certain features. See the below section on how to enable the button.

2. Select Your Business

If your business is already listed
If your business is not listed
Confirm your business details
Select a phone number that you have access to from the drop-down menu and click Next.
Double check for any typos or other errors: you will not be able to edit this information upon submission.
Get a verification code
Choose to receive the verification code on your business phone number via a text message or a phone call or via email. The phone number option may not be available in all countries.
Please make sure that the email registered has the same domain as the website.
Accepted example
Site: www.business.com
Not accepted example
Site: www.business.com
Or verify your domain
If your domain is already verified, click Use Domain Verification. If not, complete the domain verification process, then return to the Security Centre and select Continue.
Enter verification code (not applicable if you use domain verification)
Enter your verification code. Click Submit.
You can skip the remaining steps 3 & 4 below.
If you cannot see your business in the list please select None of these match.
Then proceed with the Steps 3 & 4 below.
You may be asked in step 3 to provide official documentation of your business’s legal name. Upload an official document that matches the business’s legal name you entered in step 1, such as a business license, articles of incorporation or business tax registration.
Please check here the list of the documents accepted and not accepted before submitting them.

4. Verify the Business Address or Phone Number

Upload a document that shows both the legal name of your business and the mailing address or phone number shown on the screen.
Please check here the list of the documents accepted and not accepted before submitting them.
After you upload the documents, Facebook will review them as quickly as they can. This may take several days. You can check the current status of your verification by going to your Security Center. If you already have a 360dialog account, you can check the status by logging into the 360 Client Hub.
When your business is verified you will be notified and you will also see the verified status in your account.

Documents needed for Business Verification

See table below for examples of the documents you can submit for your country.
Because of the differences between legal documents between countries, Facebook has provided a list of the specific documents that need to be sent according to each country. Please see them bellow.
Brazil
China
Cyprus
France
India
Indonesia
Ireland
Italy
Japan
South Korea
Taiwan
UAE
Ukraine
United Kingdom
United States
Other countries
    Business bank statement
    Cadastro Nacional da Pessoa Jurídica (CNPJ)
    Certificado da Condição de Microempreendedor Individual (MEI)
    Contrato Social
    Utility bill
    公司註冊證書
    商業登記摘錄
    商業登記證
    营业执照
    銀行帳單
    Αντίγραφο κίνησης λογαριασμού / Hesap özeti
    Εγγραφή στο μητρώο Φ.Π.Α.
    Καταστατικό / Şirket ana sözleşmesi
    Μητρώο Επιχειρηματικών Οντοτήτων
    Συστατική Πράξη Εταιρείας / Şirket Kuruluş Onay Belgesi
    Avis de situation au repertoire Sirene
    Extrai d'immatriculation D1
    Extrait K, L, Kbis ou Lbis
    Facture d'électricité, de gaz ou d'eau
    Lettre de confirmation de numéro SIREN délivrée par l'Urssaf
    Statuts de l'enterprise
    VAT registration
    Business bank statement
    Business license
    Certificate of incorporation
    Goods and services tax registration certificate(GST)
    Permanent Account Number Card (PAN)
    Shop establishment certificate
    Udyog Aadar (UID)
    Utility bill
    Business bank statement
    Izin Usaha Mikro Kecil (IUMK)
    Nomar Induk Berusaha (NIB))
    Surat Izin Usaha Perdagangan (SIUP)
    Surat Pengukuhan Pengusaha Kena Pajak (SPPKP
    Tanda Daftar Perusahaan (TDP
    Utility bill
    An Oifig um Chlárú Cuideachtaí
    Business bank statement
    Business tax certificate
    Certificate of business incorporation
    Certificate of registration
    Utility bill
    Atto Costitutivo
    Certificato di Registrazione Aziendale
    Registro Imprese dell'archivio ufficiale della CCIAA
    Statuto
    Business bank statement
    Certificate of formation
    Utility bill
    Value Added Tax Certificate (VAT)
    個人事業の開業, 廃業等の届出書
    営業許可
    定款
    履歴事項全部証明書
    法人番号指定通知書
    納税証明書
    Business bank statement
    Utility bill
    사업자등록증
    요금납부 내역서
    지방세 납세 증명서
    지방세 납세 증명서
    台中市政府函
    有限公司设立登记表
    Certificate of formation
    رخصة تجارية
    شهادة تسجيل لضريبة القيمة المضافة
    فاتورة اتصالات
    فاتورة الكهرباء
    كشف حساب بنك
    Виписка з єдиного державного реєстру юридичних осіб , фізичних осіб-підприємців та громадьских формувань
    Виписка з єдиного державного реєстру юридичних осіб та фізичних осіб-підприємців
    Витяг з реєстру платників єдиного податку
    Свідоцтво платника єдиного податку
    Business bank statement
    Certificate of Incorporation
    Certificate of public liability insurance
    Companies House document
    Company registration number (CRN)
    HM Revenue and Customs: VAT certificate
    HM Revenue and Customs: Account statement
    Utility bill
    Articles of incorporation
    Business bank statement
    Business license
    Employer identification number (EIN)
    IRS SS-4 (Ein Assignment Letter)
    IRS 147c (EIN Confirmation Letter)
    Taxpayer identification number
    Utility bill like a phone or electricity bill
    Bank statement
    Business licenses and permits from any level of government
    Certificate of formation or incorporation
    Business Tax or VAT registration certificate
    EIN confirmation letter from the IRS (U.S. only)
    Federal tax returns to the IRS by company (U.S. only)
    Business bank account statements
    Business credit report from one of the reporting agencies
Documents that are not accepted are:
    Invoices
    Purchase Orders
    Self-filled applications for the company
    Tax returns filed by you or your company
    Website print
    Other documents like company flyers, letterhead, etc.

Checklist for Business Verification

To increase the company's chances of being verified by Facebook, it is important that:
    The company's website is active and complete, containing the company's name and address
    The account email is from the same domain as the company's website provided in the documentation
    If the verification will be made through the phone number, make sure you are able to receive the call. If the phone has IVR, disable it temporarily
    The company's trade name in the documentation is the same used on the website and on the Facebook page. If different, the names need to be related in some way on the website. For example, at the footer, enter "Company ABC powered by company D"
After submitting the documentation, you will be informed via email about the progress of the company's verification.

My Business Verification request was rejected: What to do now?

If your request for business verification was rejected by the Facebook team, you should receive an email notification noting that the documents you attached didn't pass the verification process.
To know more information about the rejection, you should go to your Facebook Business Manager → Security Center → Contact Facebook (under the message that the request was rejected).
On the new page, you will see your ticket/case number.
If you click on the ‘Read More’ button, you can start interacting directly with Facebook Support to find out what is missing or which documents are not correct.
Facebook Support can provide help in many languages.
If you still can't understand why your Business Verification request is being rejected, please contact our Support team with the following information so we can help you with this process:
    Phone number
    Facebook Business Manager ID
    Case number
    Date you submitted the verification documents
    Screenshot of the Business Verification Support Inbox, like the image above.

Official Facebook Documentation

For more info on the Business Verification Process, please refer to the Official Facebook Documentation on the subject:
https://www.facebook.com/business/help/2058515294227817?id=180505742745347
https://www.facebook.com/business/help/1095661473946872?id=180505742745347
https://www.facebook.com/business/help/159334372093366
Last modified 11d ago