Facebook Business Verification
In order to proceed with your WhatsApp API application, you must complete Business Verification within the Facebook Business Manager. This means you will have to provide Facebook with some documents to prove the existence and legitimacy of your business.
We strongly encourage you to verify your Facebook Business account before you apply for a WhatsApp Business API account with 360dialog, as this will significantly speed up the setup process.
Even though the Facebook Business Verification is required by Facebook for a company to have access to the WhatsApp Business API, this process is completely unrelated to WhatsApp.
For support about issues with the Business Manager, please reach out to direct Facebook support through the "?" (help) icon on the bottom left corner of the page.
To get a WhatsApp Business API Account, you must first pass the Facebook Business Manager Verification process.
To start the verification process go to Security Center and click Start Verification in the Business verification section.
The Start Verification button will be greyed out unless your business needs access to certain features. See the below section on how to enable the button.
If your business is already listed | If your business is not listed |
Confirm your business details Select a phone number that you have access to from the drop-down menu and click Next. Get a verification code Choose to receive the verification code on your business phone number via a text message or a phone call or via email. The phone number option may not be available in all countries. Or verify your domain If your domain is already verified, click Use Domain Verification. If not, complete the domain verification process, then return to the Security Centre and select Continue. Enter verification code (not applicable if you use domain verification) Enter your verification code. Click Submit. You can skip the remaining steps 3 & 4 below. | If you cannot see your business in the list please select None of these match. Then proceed with the Steps 3 & 4 below. |
You may be asked in step 3 to provide official documentation of your business’s legal name. Upload an official document that matches the business’s legal name you entered in step 1, such as a business license, articles of incorporation or business tax registration.
Please check here the list of the documents accepted and not accepted before submitting them.
Upload a document that shows both the legal name of your business and the mailing address or phone number shown on the screen.
Please check here the list of the documents accepted and not accepted before submitting them.
After you upload the documents, Facebook will review them as quickly as they can. This may take several days. You can check the current status of your verification by going to your Security Center. If you already have a 360dialog account, you can check the status by logging into the 360 Client Hub.
When your business is verified you will be notified and you will also see the verified status in your account.
See table below for examples of the documents you can submit for your country.
Because of the differences between legal documents between countries, Facebook has provided a list of the specific documents that need to be sent according to each country. Please see them bellow.
Business bank statement
Cadastro Nacional da Pessoa Jurídica (CNPJ)
Certificado da Condição de Microempreendedor Individual (MEI)
Contrato Social
Utility bill
公司註冊證書
商業登記摘錄
商業登記證
营业执照
銀行帳單
Αντίγραφο κίνησης λογαριασμού / Hesap özeti
Εγγραφή στο μητρώο Φ.Π.Α.
Καταστατικό / Şirket ana sözleşmesi
Μητρώο Επιχειρηματικών Οντοτήτων
Συστατική Πράξη Εταιρείας / Şirket Kuruluş Onay Belgesi
Avis de situation au repertoire Sirene
Extrai d'immatriculation D1
Extrait K, L, Kbis ou Lbis
Facture d'électricité, de gaz ou d'eau
Lettre de confirmation de numéro SIREN délivrée par l'Urssaf
Statuts de l'enterprise
VAT registration
Business bank statement
Business license
Certificate of incorporation
Goods and services tax registration certificate(GST)
Permanent Account Number Card (PAN)
Shop establishment certificate
Udyog Aadar (UID)
Utility bill
Business bank statement
Izin Usaha Mikro Kecil (IUMK)
Nomar Induk Berusaha (NIB))
Surat Izin Usaha Perdagangan (SIUP)
Surat Pengukuhan Pengusaha Kena Pajak (SPPKP
Tanda Daftar Perusahaan (TDP
Utility bill
An Oifig um Chlárú Cuideachtaí
Business bank statement
Business tax certificate
Certificate of business incorporation
Certificate of registration
Utility bill
Atto Costitutivo
Certificato di Registrazione Aziendale
Registro Imprese dell'archivio ufficiale della CCIAA
Statuto
Business bank statement
Certificate of formation
Utility bill
Value Added Tax Certificate (VAT)
個人事業の開業, 廃業等の届出書
営業許可
定款
履歴事項全部証明書
法人番号指定通知書
納税証明書
Business bank statement
Utility bill
사업자등록증
요금납부 내역서
지방세 납세 증명서
지방세 납세 증명서
台中市政府函
有限公司设立登记表
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Виписка з єдиного державного реєстру юридичних осіб , фізичних осіб-підприємців та громадьских формувань
Виписка з єдиного державного реєстру юридичних осіб та фізичних осіб-підприємців
Витяг з реєстру платників єдиного податку
Свідоцтво платника єдиного податку
Business bank statement
Certificate of Incorporation
Certificate of public liability insurance
Companies House document
Company registration number (CRN)
HM Revenue and Customs: VAT certificate
HM Revenue and Customs: Account statement
Utility bill
Articles of incorporation
Business bank statement
Business license
Employer identification number (EIN)
IRS SS-4 (Ein Assignment Letter)
IRS 147c (EIN Confirmation Letter)
Taxpayer identification number
Utility bill like a phone or electricity bill
Bank statement
Business licenses and permits from any level of government
Certificate of formation or incorporation
Business Tax or VAT registration certificate
EIN confirmation letter from the IRS (U.S. only)
Federal tax returns to the IRS by company (U.S. only)
Business bank account statements
Business credit report from one of the reporting agencies
Documents that are not accepted are:
Invoices
Purchase Orders
Self-filled applications for the company
Tax returns filed by you or your company
Website print
Other documents like company flyers, letterhead, etc.
To increase the company's chances of being verified by Facebook, it is important that:
The company's website is active and complete, containing the company's name and address
The account email is from the same domain as the company's website provided in the documentation
If the verification will be made through the phone number, make sure you are able to receive the call. If the phone has IVR, disable it temporarily
The company's trade name in the documentation is the same used on the website and on the Facebook page. If different, the names need to be related in some way on the website. For example, at the footer, enter "Company ABC powered by company D"
After submitting the documentation, you will be informed via email about the progress of the company's verification.
How can you Verify your Business Manager Account on Facebook when the Verification Button is greyed out/disabled?
Follow these steps:
In order to enable the "Start Verification" button you must connect a Facebook app ID to your business manager account. In order to do so, first, go to "Facebook for Developers".
In the "My Apps" drop-down, if you already have an app click on it. If you don't have an app, create a new one.
Then go ahead and copy the "APP ID" from the dashboard.
Click on "Add" and then "Connect an app ID" from the list.
Then go ahead and paste the "APP ID" you copied from the dashboard.
Now go back to the Facebook developer dashboard and make sure that you have given a valid "Privacy Policy URL".
Go back to Facebook Business Manager and check the button. It should now be enabled and you can click on it to proceed with Business Verification.
If you're a News Provider or publisher, there is an additional process that Facebook requires your business to go through in order to get verified and be able to use the WhatsApp Business API with 360dialog.
If your request for business verification was rejected by the Facebook team, you should receive an email notification noting that the documents you attached didn't pass the verification process.
To know more information about the rejection, you should go to your Facebook Business Manager → Security Center → Contact Facebook (under the message that the request was rejected).
On the new page, you will see your ticket/case number.
If you click on the ‘Read More’ button, you can start interacting directly with Facebook Support to find out what is missing or which documents are not correct.
Facebook Support can provide help in many languages.
If you still can't understand why your Business Verification request is being rejected, please contact our Support team with the following information so we can help you with this process:
Phone number
Facebook Business Manager ID
Case number
Date you submitted the verification documents
Screenshot of the Business Verification Support Inbox, like the image above.
Learn how to reach out to 360dialog Support here.
For more info on the Business Verification Process, please refer to the Official Facebook Documentation on the subject:
