Facebook Business Verification

In order to have access to higher account tiers in the WhatsApp Business API account, you must complete Business Verification within the Facebook Business Manager. This means you will have to provide Facebook with some documents to prove the existence and legitimacy of your business. 
Even though the Facebook Business Verification is required by Facebook for a company to have access to the WhatsApp Business API, this process is completely unrelated to WhatsApp.
For support about issues with the Business Manager, please reach out to direct Facebook support through the "?" (help) icon on the bottom left corner of the page.
Facebook Business Manager Verification Process
1. Access Business Manager Security Center
To start the verification process go to Security Center and click Start Verification in the Business verification section.
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The Start Verification button will be greyed out unless your business needs access to certain features. See the below section on how to enable the button. 
2. Select Your Business
If your business is already listed
If your business is not listed
Confirm your business details
Select a phone number that you have access to from the drop-down menu and click Next.
Double check for any typos or other errors: you will not be able to edit this information upon submission.

Get a verification code
Choose to receive the verification code on your business phone number via a text message or a phone call or via email. The phone number option may not be available in all countries.
Please make sure that the email registered has the same domain as the website.
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Accepted example
Email: [email protected]
Site: www.business.com
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Not accepted example
Email: [email protected] or [email protected]
Site: www.business.com

Or verify your domain
If your domain is already verified, click Use Domain Verification. If not, complete the domain verification process, then return to the Security Centre and select Continue.

Enter verification code (not applicable if you use domain verification)
Enter your verification code. Click Submit.

You can skip the remaining steps 3 & 4 below. 
If you cannot see your business in the list please select None of these match.
Then proceed with the Steps 3 & 4 below. 
3. Verify the Legal Business Name 
You may be asked in step 3 to provide official documentation of your business’s legal name. Upload an official document that matches the business’s legal name you entered in step 1, such as a business license, articles of incorporation or business tax registration. 
Please check here the list of the documents accepted and not accepted before submitting them.
4.  Verify the Business Address or Phone Number
Upload a document that shows both the legal name of your business and the mailing address or phone number shown on the screen.
Please check here the list of the documents accepted and not accepted before submitting them.
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After you upload the documents, Facebook will review them as quickly as they can. This may take several days. You can check the current status of your verification by going to your Security Center. If you already have a 360dialog account, you can check the status by logging into the 360 Client Hub. 
When your business is verified you will be notified and you will also see the verified status in your account. 
Documents needed for Business Verification 
See table below for examples of the documents you can submit for your country.
Because of the differences between legal documents between countries, Facebook has provided a list of the specific documents that need to be sent according to each country. Please see them bellow.
Brazil
China
Cyprus
France
India
Indonesia
Ireland
Italy
Japan
South Korea
Taiwan
UAE
Ukraine
United Kingdom
United States
Other countries
Business bank statement
Cadastro Nacional da Pessoa Jurídica (CNPJ)
Certificado da Condição de Microempreendedor Individual (MEI)
Contrato Social
Utility bill
公司註冊證書
商業登記摘錄
商業登記證
营业执照
銀行帳單
Αντίγραφο κίνησης λογαριασμού / Hesap özeti
Εγγραφή στο μητρώο Φ.Π.Α.
Καταστατικό / Şirket ana sözleşmesi
Μητρώο Επιχειρηματικών Οντοτήτων
Συστατική Πράξη Εταιρείας / Şirket Kuruluş Onay Belgesi
Avis de situation au repertoire Sirene
Extrai d'immatriculation D1
Extrait K, L, Kbis ou Lbis
Facture d'électricité, de gaz ou d'eau
Lettre de confirmation de numéro SIREN délivrée par l'Urssaf
Statuts de l'enterprise
VAT registration
Business bank statement
Business license
Certificate of incorporation
Goods and services tax registration certificate(GST)
Permanent Account Number Card (PAN)
Shop establishment certificate
Udyog Aadar (UID)
Utility bill
Business bank statement
Izin Usaha Mikro Kecil (IUMK)
Nomar Induk Berusaha (NIB))
Surat Izin Usaha Perdagangan (SIUP)
Surat Pengukuhan Pengusaha Kena Pajak (SPPKP
Tanda Daftar Perusahaan (TDP
Utility bill
An Oifig um Chlárú Cuideachtaí
Business bank statement
Business tax certificate
Certificate of business incorporation
Certificate of registration
Utility bill
Atto Costitutivo
Certificato di Registrazione Aziendale
Registro Imprese dell'archivio ufficiale della CCIAA
Statuto
Business bank statement
Certificate of formation
Utility bill
Value Added Tax Certificate (VAT)
個人事業の開業, 廃業等の届出書
営業許可
定款
履歴事項全部証明書
法人番号指定通知書
納税証明書
Business bank statement
Utility bill
사업자등록증
요금납부 내역서
지방세 납세 증명서
지방세 납세 증명서
台中市政府函
有限公司设立登记表
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Certificate of formation
رخصة تجارية
شهادة تسجيل لضريبة القيمة المضافة
فاتورة اتصالات
فاتورة الكهرباء
كشف حساب بنك
Виписка з єдиного державного реєстру юридичних осіб , фізичних осіб-підприємців та громадьских формувань
Виписка з єдиного державного реєстру юридичних осіб та фізичних осіб-підприємців
Витяг з реєстру платників єдиного податку
Свідоцтво платника єдиного податку
Business bank statement
Certificate of Incorporation
Certificate of public liability insurance
Companies House document
Company registration number (CRN)
HM Revenue and Customs: VAT certificate
HM Revenue and Customs: Account statement
Utility bill
Articles of incorporation
Business bank statement
Business license
Employer identification number (EIN)
IRS SS-4 (Ein Assignment Letter)
IRS 147c (EIN Confirmation Letter)
Taxpayer identification number
Utility bill like a phone or electricity bill
Bank statement
Business licenses and permits from any level of government
Certificate of formation or incorporation
Business Tax or VAT registration certificate
EIN confirmation letter from the IRS (U.S. only)
Federal tax returns to the IRS by company (U.S. only)
Business bank account statements
Business credit report from one of the reporting agencies
Documents that are not accepted are:
Invoices
Purchase Orders
Self-filled applications for the company
Tax returns filed by you or your company
Website print
Other documents like company flyers, letterhead, etc.
Checklist for Business Verification
To increase the company's chances of being verified by Facebook, it is important that:
The company's website is active and complete, containing the company's name and address
The account email is from the same domain as the company's website provided in the documentation
If the verification will be made through the phone number, make sure you are able to receive the call. If the phone has IVR, disable it temporarily
The company's trade name in the documentation is the same used on the website and on the Facebook page. If different, the names need to be related in some way on the website. For example, at the footer, enter "Company ABC powered by company D"
After submitting the documentation, you will be informed via email about the progress of the company's verification.
My Business Verification request was rejected: What to do now?
If your request for business verification was rejected by the Facebook team, you should receive an email notification noting that the documents you attached didn't pass the verification process.
To know more information about the rejection, you should go to your Facebook Business Manager → Security Center → Contact Facebook (under the message that the request was rejected).
On the new page, you will see your ticket/case number.
If you click on the ‘Read More’ button, you can start interacting directly with Facebook Support to find out what is missing or which documents are not correct. 
Facebook Support can provide help in many languages. 
If you still can't understand why your Business Verification request is being rejected, please contact our Support team with the following information so we can help you with this process:
Phone number
Facebook Business Manager ID
Case number
Date you submitted the verification documents
Screenshot of the Business Verification Support Inbox, like the image above.
​Learn how to reach out to 360dialog Support here. 

Official Facebook Documentation
For more info on the Business Verification Process, please refer to the Official Facebook Documentation on the subject: 
https://www.facebook.com/business/help/2058515294227817?id=180505742745347
https://www.facebook.com/business/help/1095661473946872?id=180505742745347
https://www.facebook.com/business/help/159334372093366
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Contents

Facebook Business Manager Verification Process

1. Access Business Manager Security Center

2. Select Your Business

3. Verify the Legal Business Name

4. Verify the Business Address or Phone Number

Documents needed for Business Verification

Checklist for Business Verification

My Business Verification request was rejected: What to do now?

Official Facebook Documentation