Account Statuses
This page describes the different statuses that you will see in the 360 Client Hub during the activation of your WhatsApp Business Account.

Each folder in the 360 Client Hub is connected to one WhatsApp phone number.
By clicking the button "Show details" - you can view all of the statuses of the WhatsApp Business Account and the phone number.
The folder is divided into four sections that can be seen in the image below:

The Project Status shows the status of your WhatsApp Business Account and Phone Number together. There are three possible states: DRAFT, PENDING, and DONE.
DRAFT
PENDING
DONE
Every new account begins its activation process in the DRAFT status.
Projects in the PENDING status are accounts that have gone through the whole activation process and just require the last step of Number Registration.
Once a Phone Number is live and running, the project status will change to DONE
If your number is stuck in Draft status, please contact support and we will advise the next steps. The common reasons why a number might be stuck in Draft mode are:
  • The phone number is still connected to a standard WhatsApp App or WhatsApp Business App. To continue with the registration process - you must fully delete any existing WhatsApp Account.
  • Number already exists on Meta Business Manager - a number can only be added to a WA Business Account once
  • Classic Signup / Embedded Signup Flow failed

The Account section shows:
  • The Client Name (Business Name)
  • API Connection Name

The Status of the WhatsApp Business Account is shown in the center column.
The WhatsApp Business Account side shows statuses connected to your WhatsApp Business Account. This data is related to your company as an entity and must be only completed once, no matter how many different phone numbers you decide to connect to your WhatsApp Business Account.
The WhatsApp Business Account has three statuses: External WABA Account, Message On Behalf, and Business Verification. Once these three statuses have been verified/accepted, the icon will turn from gray
to green
. If not all three statuses have been verified/accepted, the yellow icon
will appear. If one of the statuses is failed/denied/rejected the red icon
will appear.
In case any of the statuses get rejected, please check out our Documentation. If the problem persists, you can contact us at Help and Support.

When your company's account has been submitted to Meta, the External WhatsApp Business Account (WABA Account) status will change from DRAFT (grey) to DONE (green).

When the External WABA Account and External WABA Channel are submitted, you will receive a notification in your Business Manager asking you to allow 360dialog to send messages on your behalf. The possible status states are:
UNSET
PENDING
APPROVED
DENIED
UNSET status means that the Message On Behalf notification has not yet been sent. Please wait until both External WABA Account and External WABA Channel has been submitted to Meta.
PENDING status requires you to go to your Facebook Business Manager and accept the Message on Behalf request from 360dialog. Click here for more info on how to approve the Messaging On Behalf request.
ACCEPTED status shows that you have successfully accepted the Message on Behalf request.
If you deny the Message on Behalf request on your Facebook Business Manager, we will not be able to proceed with the activation of your WhatsApp Business Account. If you have accidentally denied the Message On Behalf and wish to revert that decision, please contact us at Help and Support.

Find information on Business Verification in the Official Meta documentation. The possible statuses are:
UNKNOWN
FAILED
NOT VERIFIED
PENDING
PENDING - NEED MORE INFO
PENDING SUBMISSION
REJECTED
VERIFIED
This means that the WhatsApp Business Account ID has not yet been set. There is therefore no data on whether your Business has been verified or not.
There is a problem with the documentation provided. Please make the appropriate changes as indicated by Facebook and try again.
The Facebook Business verification process has not yet begun.
The account documents for verification have been received by Facebook and are being checked. Please wait until Facebook is done with the verification.
Facebook has completed checking all submitted documents, but requires more information to verify the account. The activation process cannot continue until the required documents have been submitted.
The documents have been successfully submitted to Facebook, but the checking process has not yet begun.
The documents have been successfully received and checked by Facebook and unfortunately your Facebook Business verification has been rejected.
Your Business has been successfully verified. Whatsapp will now perform the Commerce Policy compliance check (Whatsapp Account Status).

The Phone Number side shows statuses connected to the specific phone number to be connected to WhatsApp. This data is related to the activation status of the specific phone number and must be completed for every new phone number that you would like to add to your account.

Once your company's phone number (channel) has been submitted to Meta, the External WhatsApp Business Account Channel (WABA Channel) status will change from DRAFT (in grey) to DONE (in green).

The Display Name verification checks several aspects of the connected phone number (not just the display name). The possible statuses are:
CREATED
UNVERIFIED
VERIFIED
READY
CERTIFICATE DECLINED
Similar to the DRAFT status. The CREATED status appears as default until your account display name has been submitted in 360 Client Hub.
Your Display Name has been correctly submitted in our system but the status has not yet been synchronized with Facebook.
The Phone Number and Display Name have been approved by Facebook, but the stack has not been created in our system yet. Please wait until status changes to READY
Your Phone Number and Display Name have been successfully added to WhatsApp Business and stacks are running. To get your account live, complete Number Registration.
Your Display Name has been checked by Facebook and has been rejected, or we have encountered another issue, like having a WhatsApp Account already connected to your phone number. For help please contact us at Help and Support.

Once all other statuses are shown in green (Approved/Accepted/Verified/Done/etc.), you are ready to register your number and go live. Find more information on Number Registration on our Account Setup page. The possible states for Number Registration are:
UNSET
CREATED
REGISTRATION READY
REGISTRATION TRIGGERED
READY TO FINALIZE
RUNNING
This number is not yet ready to complete Number Registration. This status will change only after all other statuses are completed (turn green).
This status is shown after the display name has been verified, during the time when the WhatsApp Business stack is being created.
Your number is ready to be registered. Please click on trigger registration and follow the steps.
This status is shown during the registration process where the PIN is generated but not yet checked.
The PIN has been checked and is correct.
Congratulations, your account is now live and you can generate your API key!

Running status (green) indicates that the number is registered and the WhatsApp Business API Client is running. You can now generate an API Key and use the WA Business API. This is the final status for the Project and indicates that the setup is complete.
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WhatsApp Business Account Status
Phone Number Status
WhatsApp Business API Client: Running