Partner change or migration (between 360dialog Partners)
You can move your WhatsApp API enabled number or WhatsApp Business Account to an alternate 360dialog software provider.
If a WhatsApp Business Account is connected to a specific partner but needs to be moved to another partner, you can request a number migration using the form below.
After the form is sent, please allow us up to 7 days to complete the request accordingly. If a contract or agreement is being finalized with the previous partner, please keep this time in mind.
After the form is sent, we will:
  • Contact the business to confirm the migration
  • Inform the previous partner that the WABA will be moved
  • Contact the new partner to confirm that they will accept the WABA
Only after we receive confirmation from these 3 parties we will complete the migration.

After the migration it will be necessary for you to generate a new API key and provide it to your new partner. When a new API key is generated, the old one will be revoked.

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Partner Change Request Form