Auto-Renewal

Managed in the Funds section of the Hub

To prevent service interruptions, 360dialog automatically renews the usage balance through the Auto-Renewal feature in the Client Hub.

Feature	What It Does	Default Setting	Top-up Source
Balance Top-Up	Automatically adds prepaid funds to your usage balance	ON - adjust at any time	Payment method saved to the Hub

How Auto-Renewal Works

• When the usage balance is low, the system automatically adds a top-up amount to keep messaging active.

• The new balance becomes available immediately after the transaction is successful.

• Each auto top-up generates a separate invoice, visible in the Invoice section of the Client Hub.

Default Configuration	Result
Threshold: €10	Auto-Top-Up triggers when your balance reaches €10 or less.
Top-Up Amount: €50	€50 is automatically added to the balance.

Manage Auto-Renewal Settings

In the Funds section of the Hub → Manage Funds → select the channel → configure Auto-Renewal settings.

Action	Description
Enable / Disable Auto-Renewal	Turn automatic balance replenishment ON or OFF.
Edit Threshold	Choose the minimum balance level that triggers auto-top-up.
Edit Amount	Define how much to add each time the threshold is reached.

If funds reach zero outbound messaging will pause until a top has been processed.

If the balance drops below zero, an automatic top-up will occur as per the Auto-Renewal settings, even when turned OFF

Auto-Renewal Disabled

If Auto-Renewal is turned off, the account holder is responsible for monitoring the usage balance manually.

• When the balance reaches zero, outbound messaging will pause until a manual top-up is processed.

• If the balance drops below zero, an automatic top-up may still occur according to the last saved Auto-Renewal settings — even when disabled — to prevent service suspension.

How to Manage Funds

See how to add credits and requesting a refund:

How to Manage Funds