Migrate a phone number to a new WABA

This document explains how to migrate a phone number from one WABA (source WABA) to another (destination WABA) with 360Dialog.

Migration checklist

• Ensure the number can receive and verify a 6-digit PIN via SMS or voice call, and that it can accept international calls.

• You must have the required access to the Meta Business Portfolio

• Your Meta Business Account is verified.

• The existing WhatsApp Business Account (WABA) must be approved.

• The Display Name is approved.

• Your existing WABA must have a valid payment method attached (in Payment Settings).

• Two-Factor Verification (2FA) must be disabled for the number.

• Your business website must be live and accessible. Meta may verify the website listed in Meta Business Manager > Business Info, and if it is incorrect or inactive, your account could be taken offline following the number migration.

• 🇧🇷 Extra step for Brazilian numbers - Check your current WhatsApp profile to see if the number includes the extra “9.” Use the same format when migrating.

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How to migrate a phone number to a new WABA

1

Access WABA Management App

360Dialog Hub > Manage WhatsApp Business Account

2

Click Migrate Number

Locate the WhatsApp Business Account and click Migrate Number toggle.

3

Migrate number between WABAs

Select the first option: Migrate number between WABAs

4

Login to the Meta Portfolio

If you are not already logged in, you will be prompted to sign in to the Meta Business Portfolio.

5

Create a new WhatsApp Business Profile

Use clear and distinct WABA names to minimize errors. Note the existing WABA ID and name before creating a new one to ensure easy differentiation during the migration process.

6

Complete the required fields

Complete all the required fields for the new (destination) WABA.

7

8

Finish the Migration process

Using the Embedded Signup flow, follow the steps to the final screen to register the number to the new (destination) WABA.

After the migration is complete, verify the transfer by checking the number’s status in its source WABA within WhatsApp Business Manager. If the status shows as “transferred,” the migration was successful.