Numbers

The Numbers section of the 360dialog Client Hub is your central location for viewing the status of your existing WhatsApp Business Account (WABA) numbers and adding new ones.

Use the top menu selector in the Client Hub to switch between the numbers you wish to manage.

Each number will have a separate entry and the current status will display on the main page:

The following information is available:

WABA Account Name	Shows the Name of the WABA
WABA ID	Shows de WABA ID
Phone number	Shows the phone number registered in the WhatsApp Business API
Account Status	Shows the status of your integration. See Account Statuses
Account name	Shows the Display Name of the WABA
Data Storage Regions	Shows the current Data Storage Region setting. This is only available to Cloud API numbers
Quality Rating	Shows the current Quality Rating of the Phone Number
Business Messaging Limit	Shows the current Messaging Limit of the Phone Number

Add a Number

The "Add Number" button is disabled for Partner-Paid Client accounts. To add a new number, please launch Integrated Onboarding directly from the Partner application.

Follow these steps to register a new phone number to your WABA account:

1

Add a number button

In the Numbers section of the Client Hub, click the Add a Number button.

2

Select your pricing plan

Click on the desired pricing plan.

3

About your number

Choose the corresponding options for the three questions.

4

Continue with Meta

Click Continue with Meta to launch the Embedded Signup Flow.

5

Finish the registration

Follow the prompts to complete the registration process.

Important notes:

• Each additional number added via the 360dialog Hub will be charged accordingly.

• ISVs / Partners cannot submit additional numbers on behalf of a Client (Business).

Manage your number details

You can manage a phone number by clicking on Manage WhatsApp Business Account. Once clicked, the page will be redirected to the WABA management portal with details of each number.

Client Hub – Manage WABA

Import from another BSP

If you have a phone number already registered with the WhatsApp Business Platform through a different Business Solution Provider (BSP) or directly with Meta, you can migrate it to 360dialog. Please, see Migrate number from Meta or alternate BSP to 360dialog Cloud API.