Each WhatsApp Business channel is billed separately and generates the following types of invoices:
Licence Fee Invoice
Usage Top-up Invoice (generated automatically when a balance top-up is processed)
Month Closing Invoice (MCI)
All invoices can be viewed, downloaded, and paid in the Client Hub → Invoices section.
Monthly license fee invoices are charged automatically on activation and on the 1st of each month thereafter.
If the automatic payment fails, the invoice will appear with the status Unpaid.
If a licence fee invoice remains unpaid, please settle it manually:
Go to Client Hub → Invoices
Locate the Unpaid invoice
Click Pay Now
Confirm the payment method (use the saved card or add a new one)
Once payment succeeds, the invoice status updates to Paid
No further action is required once the invoice is marked as Paid.
When a usage balance top-up is made (automatically or manually), the invoice is generated immediately after payment is successful.
Top-up invoices therefore never appear as “Unpaid”, since they are created only after the transaction is completed.
Last updated 19 days ago
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