Overview

The 360Dialog Hub is a UI interface where 360Dialog direct clients can register phone numbers for the WhatsApp Business Platform.

It allows all 360Dialog users to manage:

• Phone Numbers

• WhatsApp Business Accounts

• Invoices

• Funds

• Templates

• Team Members

It centralizes all administrative and operational actions in one secure place.

You can access the 360dialog Hub here:

https://app.360dialog.io/login/app.360dialog.io

Numbers Management

The Numbers section is the central place to:

• View the status of your existing WhatsApp Business Account (WABA) numbers.

• Add new numbers.

• Manage number details and configurations.

Number statuses

Each number will display its status on the main page.

The status may be one of the following:

Status	Description
Live	This number is active and ready to send and receive messages.
Setting up	We’re finalizing the setup of this number. It will be ready to use soon.
Error	Please contact support. Something is preventing this number from working
Inactive	Your channel is no longer active. Customers can’t reach you, and you can’t message them.
Cancelled	Your channel is scheduled for cancellation. At the end of this month, you will no longer be able to send or receive messages.

How to View and Manage Numbers

1

Use the Top Menu selector in the Client Hub to switch between numbers.

2

Click Manage WhatsApp Business Account to open the WABA management portal for that number.

There, you'll be able to find:

WABA Account Name	Shows the Name of the WABA
WABA ID	Shows the WABA ID
Phone number	Shows the phone number registered in the WhatsApp Business Platform
Account Status	Shows the status of your integration.
Account name	Shows the Display Name of the WABA
Data Storage Regions	Shows the current Data Storage Region setting.
Quality Rating	Shows the current Quality Rating of the Phone Number
Business Messaging Limit	Shows the current Messaging Limit of the Phone Number

Importing Numbers

If your number is already registered with the WhatsApp Business Platform via another BSP or directly with Meta, you can migrate it to 360Dialog.

Follow the guide: Migrate a number to 360Dialog

Troubleshooting

Login Issues

Having trouble logging into your 360Dialog Client Hub?

Try the following steps:

1

Check login URL

Make sure you are using the correct URL: https://app.360dialog.io/login/

2

Try a private window

Open an incognito/private tab (Ctrl + Shift + N or ⌘ + Shift + N) and attempt login again.

3

Disable browser add-ons

Turn off ad blockers or extensions that may interfere with the login process.

If the issue persists, please contact Support for further assistance:

How to get support