Business Profiles

Learn how to edit your business profile (including your display name) in 360Dialog Hub

A phone number's business profile can be edited on the 360Dialog Hub, as well as via the API and on WhatsApp Manager. A business profile also includes the business's display name.

This page shows how a business profile, including its display name, can be edited on the 360Dialog Hub.

Business Profiles

You can read more about business profiles, and alternatively edit them via the API or in WhatsApp Manager by clicking here.

Display Names

You can read more about display names and display name guidelines by clicking here.

How to Edit a Business Profile

1

Log into 360Dialog Hub

You can log into your 360Dialog Hub account by clicking here.

2

Click the "Manage WhatsApp Business Account" button

Make sure to click the button for the phone number whose business profile you would like to edit.

3

Open the Profile Page

The navigation bar at the top of the page has a "Profile" tab. Click the "Profile" tab to navigate to it:

4

Make Changes to the Business Profile

The following information can be modified in the Profile page:

• Profile Picture

• About text

• WhatsApp Display Name

• Address

• Description

• Email

• Website (primary)

• Website (secondary)

• Business vertical (category)

Any of these fields can be edited by pressing the edit icon on the right-hand side.

Profile picture can be changed by by clicking the "Change Profile Picture" button.

There is a review process associated with editing a business's display name. If you are interested in editing the display name, proceed with Step 5.

5

Submitting a New Display Name

Meta reviews every display name change request. Please follow Meta's guidelines for display names.

Do not request a display name change unless it is necessary, as the number of permitted display name changes is limited.

When the display name is approved, your account will be automatically updated with the new display name.

Please allow up to 24 hours for display name changes to be reviewed by the WhatsApp team. If your display name is rejected, please review the Display Name Guidelines and repeat the process again until you get a display name approved.

• We will send you an in-app notification with the display name status update and the reason in case it was rejected.

"Edit" icon is not available

If you can't see the edit icon in your 360Dialog Hub page, this means that another Display Name was already sent and is under review. Please wait a few days to try again.