Business Profiles

A phone number's business profile can be edited on the 360Dialog Hub, as well as via the API and on WhatsApp Manager. A business profile also includes the business's display name.

This page shows how a business profile, including its display name, can be edited on the 360Dialog Hub.

How to Edit a Business Profile

1

Log into 360Dialog Hub

You can log into your 360Dialog Hub account by clicking here.

2

Choose the account you want to update.

In the channel section, choose the particular channel.

3

Open the Profile Page

The navigation bar at the top of the page has a "Profile" tab.

4

Make Changes to the Business Profile

The following information can be modified in the Profile page:

• Profile Picture

• Category

• Description

• Email

• Address

• Website (primary)

• Website (secondary)

How to Edit a Display Name

1

Log into 360Dialog Hub

You can log into your 360Dialog Hub account by clicking here.

2

Choose the account you want to update.

In the channel section, choose the particular channel.

3

Open the Details Page.

The navigation bar at the top of the page has a "Details" tab.

4

Change the display name

Go to the Channel Details section and click on the pencil icon or three dots.

Enter the display name and save.

Submitting a New Display Name

Meta reviews every display name change request. More info can be found here.

Do not request a display name change unless it is necessary, as the number of permitted display name changes is limited.

When the display name is approved, your account will be automatically updated with the new display name.

Please allow up to 24 hours for display name changes to be reviewed by the WhatsApp team. If your display name is rejected, please follow the instructions described in this section.