Channels

This page describes the channels (phone numbers) section in the 360dialog dialog Hub.

The channels section can be used to view key information about a channel.

• Display Name

• Number

• Waba Account (name)

• Status

• Business Messaging Limit

• Quality rating

Display Name

The current display name can be visible here.

Number

All numbers associated with the particular client account can be found here.

Waba Account

The WhatsApp Business Account (WABA) name associated with the number can be found here.

Status

Channel status can be found here.

The status may be one of the following:

Status	Description
Live	This number is active and ready to send and receive messages.
Setting up	We’re finalizing the setup of this number. It will be ready to use soon.
Error	Please contact support. Something is preventing this number from working
Inactive	Your channel is no longer active. Customers can’t reach you, and you can’t message them.
Cancelled	Your channel is scheduled for cancellation. At the end of this month, you will no longer be able to send or receive messages.

Business Limit

The current messaging limit can be found here. More info about the limit is available here.

Quality Rating

The current quality rating can be found here. More info about the quality ratings is available here.

Add Channel

The option to add a new channel can be found here. This button will trigger the onboarding flow as described here.