Confirm Number details

This page describes how to choose the correct options when confirming the current state of the Business phone number.

When adding a business phone number, it is necessary to confirm its current status.

This step ensures a number is set up correctly and avoids conflicts with existing WhatsApp accounts.

If you’re unsure which option to choose, follow the guidance below or contact our support team before proceeding.

Before You Start

Have access to WhatsApp so you can send a test message to the number you're adding. This helps you quickly confirm its current status.

About your number

You can choose one of the fourth options for your phone number. Each option triggers an accurate flow for the phone number according to the phone number's status.

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1. No, it´s not connected

It is a brand new number that is not connected to WhatsApp yet. Choosing this option will trigger the Embedded Signup flow and connect your number.

How to check

1. Open WhatsApp.

2. Try to send the message

3. A pop-up window is displayed stating that the number isn´t on WhatsApp.

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2. Yes, Personal app

The number is currently used in the standard (personal) WhatsApp App.

How to check

1. Send a message to the number from your phone.

2. In the chat window, the info message is displayed that messages and calls are end-to-end encrypted.

Important: Personal WhatsApp Accounts Must Be Deleted

If this option is selected, the number must be deleted before the onboarding, or another number should be used. Information on how to delete the number is available during Onboarding.

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3. Yes, Business app

Select this option if the number is currently being used in the WhatsApp Business App.

How to check

1. Send a WhatsApp message to the number.

2. Look for:

   • A “Business Account” label in the profile.

   • A yellow system message in the chat (see example below).

Selecting this option will start the onboarding process for WhatsApp Coexistence.

Coexistence allows you to use the same phone number simultaneously on:

• The WhatsApp Business App

• The WhatsApp Business Platform (API)

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4. Yes, Business API

Select this option if the number is currently being used in the WhatsApp API.

How to check

1. Send a WhatsApp message to the number.

2. Look for:

   • A system message in the chat (see example below).

Selecting this option will start the onboarding process for migrating a number to 360dialog.

FAQ

What if I select the wrong option?

Selecting the wrong option may cause setup errors or delays, but ultimately it can be corrected at a later stage. If you're unsure, contact support before proceeding.

Can one number be connected to multiple WhatsApp products?

Yes, but only through WhatsApp Coexistence. Otherwise, a number can only be connected to one type of account at a time. A number cannot be used by WhatsApp Messenger personal app and the WhatsApp Business Platform at the same time.