# Confirm Number details

When adding your business phone number, you’ll need to confirm its current status.

This step ensures your number is set up correctly and avoids conflicts with existing WhatsApp accounts.

If you’re unsure which option to choose, follow the guidance below or contact our support team before proceeding.

<div align="left"><figure><img src="/files/muyBX4UBjHFbPPgD1R5i" alt="" width="563"><figcaption></figcaption></figure></div>

#### Before You Start

Have access to WhatsApp so you can send a test message to the number you're adding. This helps you quickly confirm its current status.

#### About your number

You’ll be asked three questions about your phone number. Select **Yes** or **No** for each based on the guidance below.

***

#### **1. Is this number connected to the WhatsApp Business API?**

Select **Yes** if the number is already connected to a WhatsApp Business Platform (API) account.\
Otherwise, select **No**.

**How to check**

1. Open WhatsApp.
2. Send a message to the number.
3. If the chat screen displays the system message shown in the example image below, select **Yes**.

<div align="left"><figure><img src="/files/lHpQBazJspqY6Yf7rTXB" alt="" width="375"><figcaption></figcaption></figure></div>

***

#### **2. Is this number connected to WhatsApp Business App?**

Select **Yes** if the number is currently being used in the WhatsApp Business App.\
Otherwise, select **No**.

**How to check**

1. Send a WhatsApp message to the number.
2. Look for:
   * A **“Business Account”** label in the profile.
   * A yellow system message in the chat (see example below).

If you see both indicators, select **Yes**.

<div align="left"><figure><img src="/files/i9vmKMdpqOnbe11N8g6o" alt="" width="375"><figcaption></figcaption></figure></div>

Important: What happens if you select “Yes”?

Selecting **Yes** will start the onboarding process for **WhatsApp Coexistence**.

Coexistence allows you to use the same phone number simultaneously on:

* The WhatsApp Business App
* The WhatsApp Business Platform (API)

If you select **Yes**, follow our [Coexistence onboarding guide](/docs/hub/embedded-signup/coexistence-onboarding.md) before continuing.<br>

***

#### **3. Is this number connected to a personal WhatsApp Account?**

Select **Yes** if the number is currently used in the standard (personal) WhatsApp app.

Otherwise, select **No**.

**How to check**

1. Send a message to the number from your phone.
2. If the number responds as a regular personal WhatsApp account (no Business Account label), select **Yes**.

<div align="left"><figure><img src="/files/i9vmKMdpqOnbe11N8g6o" alt="" width="375"><figcaption></figcaption></figure></div>

#### Important: Personal WhatsApp Accounts Must Be Deleted

If the number is connected to a personal WhatsApp account / WhatsApp Messenger, you must delete that account before proceeding.

**Before deleting:**

* Back up your chat history if you want to keep it.
* Chat history and data are **not migrated automatically**.

You can delete your personal WhatsApp account [by following this process](https://faq.whatsapp.com/2138577903196467).

#### FAQ

<details>

<summary>What if I select the wrong option?</summary>

Selecting the wrong option may cause setup errors or delays, but ultimately it can be corrected at a later stage. If you're unsure, contact support before proceeding.

</details>

<details>

<summary>Can one number be connected to multiple WhatsApp products?</summary>

Yes, but only through WhatsApp Coexistence. Otherwise, a number can only be connected to one type of account at a time. A number cannot be used by WhatsApp Messenger personal app and the WhatsApp Business Platform at the same time.&#x20;

</details>


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