Confirm Number details

This page describes how to choose the correct options when confirming the current state of the Business phone number.

When adding your business phone number, you’ll need to confirm its current status.

This step ensures your number is set up correctly and avoids conflicts with existing WhatsApp accounts.

If you’re unsure which option to choose, follow the guidance below or contact our support team before proceeding.

Before You Start

Have access to WhatsApp so you can send a test message to the number you're adding. This helps you quickly confirm its current status.

About your number

You’ll be asked three questions about your phone number. Select Yes or No for each based on the guidance below.

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1. Is this number connected to the WhatsApp Business API?

Select Yes if the number is already connected to a WhatsApp Business Platform (API) account. Otherwise, select No.

How to check

1. Open WhatsApp.

2. Send a message to the number.

3. If the chat screen displays the system message shown in the example image below, select Yes.

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2. Is this number connected to WhatsApp Business App?

Select Yes if the number is currently being used in the WhatsApp Business App. Otherwise, select No.

How to check

1. Send a WhatsApp message to the number.

2. Look for:

   • A “Business Account” label in the profile.

   • A yellow system message in the chat (see example below).

If you see both indicators, select Yes.

Important: What happens if you select “Yes”?

Selecting Yes will start the onboarding process for WhatsApp Coexistence.

Coexistence allows you to use the same phone number simultaneously on:

• The WhatsApp Business App

• The WhatsApp Business Platform (API)

If you select Yes, follow our Coexistence onboarding guide before continuing.

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3. Is this number connected to a personal WhatsApp Account?

Select Yes if the number is currently used in the standard (personal) WhatsApp app.

Otherwise, select No.

How to check

1. Send a message to the number from your phone.

2. If the number responds as a regular personal WhatsApp account (no Business Account label), select Yes.

Important: Personal WhatsApp Accounts Must Be Deleted

If the number is connected to a personal WhatsApp account / WhatsApp Messenger, you must delete that account before proceeding.

Before deleting:

• Back up your chat history if you want to keep it.

• Chat history and data are not migrated automatically.

You can delete your personal WhatsApp account by following this process.

FAQ

What if I select the wrong option?

Selecting the wrong option may cause setup errors or delays, but ultimately it can be corrected at a later stage. If you're unsure, contact support before proceeding.

Can one number be connected to multiple WhatsApp products?

Yes, but only through WhatsApp Coexistence. Otherwise, a number can only be connected to one type of account at a time. A number cannot be used by WhatsApp Messenger personal app and the WhatsApp Business Platform at the same time.