Getting Started
This page describes the available integration methods to start sending and receiving messages.
Selecting the right integration path depends on technical resources, team requirements, and the desired level of automation.
There are five primary categories available in the 360dialog Hub:
Direct API Access
In this section, you can send the first message to confirm everything works.
How to send the first message
Generate the API Key.
Set up your webhook URL.
Send a message. This will open the conversation window, so in the next step you can send the free-form message.
Send a first message via WhatsApp API.
Workflow Builders
Workflow builders allow automated triggers and conversational flows to be established with popular third-party services. The 360dialog Hub integrates with the following workflow automation tools:
Zapier (Automate repetitive tasks by connecting WhatsApp to thousands of applications.)
Make (Design complex, multi-branch automation scenarios using a visual editor.)
n8n (Build powerful, customizable node-based workflows.)
How to connect Zapier
Connect Zapier to send and receive WhatsApp messages by following these steps:
Create the API Key.
Open Zapier. You can use our pre-built template and authenticate with your API Key.
Initiate a conversation.
Send a message from your phone to open the 24-hour conversation window. Zapier will catch it and automatically reply.
How to connect Make
Connect Make to send and receive WhatsApp messages by following these steps:
Create the API Key.
Open Make and use our pre-built scenario. Authenticate with your API Key.
Initiate a conversation.
Send a message from your phone to open the 24-hour conversation window. Make will catch it and automatically reply.
How to connect n8n
Connect n8n to send and receive WhatsApp messages by following these steps:
Create the API Key.
Set up the 360Dialog community node by following the video.
Initiate a conversation.
Send a message from your phone to open the 24-hour conversation window. n8n will catch it and automatically reply.
Inbox
The shared inbox provides teams with a centralized interface to view, assign, and respond to WhatsApp conversations collaboratively. Alternatively, developers can utilize the Inbox API to programmatically integrate messaging into an existing custom service.
Inbox is available only for 360dialog direct clients with the premium plan without any extra charges.
Depending on the integration approach, you can learn more and test the following:
Inbox UI
Inbox API
Inbox MCP
The inbox is powered by GetChat, and the detailed documentation can be found here.
WhatsApp MCP
This page describes how to connect custom AI agents to the WhatsApp Business Platform using the Model Context Protocol.
Follow these steps to connect to MCP
Use this MCP endpoint: https://mcp.360dialog.com/mcp
Authorize. Use the same email and password as to log in to the 360Dialog Hub.
Test the MCP and discover the available tools.
More detailed info can be found here.
Meta Business Agent
The Meta Business Agent (currently in Beta) delivers automated, conversational flows powered directly by Meta AI, fully integrated with internal business systems and customer tools.
At this moment, it is possible to onboard to it via API following these steps:
Check Eligibility
Enable your Agent
Configure your Agent
Test your Agent
Go live
Roll out to everyone
More detailed info can be found here.
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