> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/hub/insights.md).

# Insights

Track WhatsApp usage and costs for each phone number (channel) via the 360Dialog Hub or via webhooks. Usage can be checked regardless of whether the account is on **Direct Payment** or **Partner Payment**. Final charges always come from Meta’s monthly invoice.

{% hint style="warning" %}
Pricing is [message-based](https://docs.360dialog.com/partner/get-started/billing-and-invoicing-guide/conversations). All in-month usage data is an **estimate** and may slightly differ from the final invoice issued by Meta.
{% endhint %}

## View usage visually in the 360Dialog Hub <a href="#view-usage-visually-in-the-360dialog-hub" id="view-usage-visually-in-the-360dialog-hub"></a>

Clients can see a specific phone number (channel) usage in the Insights dashboard. To access it, please follow these steps:&#x20;

{% stepper %}
{% step %}

### Log in to the 360Dialog Hub

Log in using this [link](https://app.360dialog.com/).&#x20;
{% endstep %}

{% step %}

### Choose the channel you want to check the usage for.

In the channel section, choose the particular channel.
{% endstep %}

{% step %}

### Open Insights&#x20;

The navigation bar at the top of the page has an **"Insights"** tab.

<figure><img src="/files/c1yYLyDpuAtfSRhKany6" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Check the Insights

There are two main categories: **Messages** and **Voice Calls.**

{% endstep %}
{% endstepper %}

## Messages Insights

View the message breakdown according to the selected date range.&#x20;

There are three categories:&#x20;

* **Messages**
* **Messages Breakdown**
* **Costs Breakdown**

#### Messages

It is possible to check the Total Messages coun&#x74;**,** how many were delivered, and the approximate costs.&#x20;

<figure><img src="/files/nwdr3u2FpqURQLrZzVE5" alt=""><figcaption></figcaption></figure>

#### Messages Breakdown

Total number of messages by category or country.

<figure><img src="/files/NJY4YY7E6NPA6ubnDsP3" alt=""><figcaption></figcaption></figure>

Using three dots, you can select the country or category and how to display the sum (total or overtime). An export option is also available.&#x20;

<figure><img src="/files/oKdKelpweRU0iuVy0Y4V" alt=""><figcaption></figcaption></figure>

#### Costs Breakdown

Total costs by category or country.

<figure><img src="/files/0yfPA0wsrebIn0gA7d7F" alt=""><figcaption></figcaption></figure>

Using three dots, you can select the country or category and how to display the sum (total or overtime). An export option is also available.&#x20;

<figure><img src="/files/s60lMk7jB68GVJ5w63fV" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**The precise amount due will be determined by Meta's invoice**

Please be aware that the Approximate Charges displayed in the 360Dialog Hub are financially binding in their totality. The precise amount due will be determined by Meta's invoice at the end of the month, which will serve as the authoritative record of charges
{% endhint %}

## Voice Calls Insights

View the call breakdown according to the selected date range.&#x20;

There are two categories:&#x20;

* **Voice Calls Breakdown**
* **Calls by Country**

#### Voice Calls Breakdown

Check the Total Calls count, approximate costs, and outbound and inbound calls.

<figure><img src="/files/z4rS9xLKo61eAtRiCvrA" alt=""><figcaption></figcaption></figure>

#### Calls by Country

Total calls by country.

<figure><img src="/files/9sRwdqQCTt6f2Pm70KQQ" alt=""><figcaption></figcaption></figure>

Using three dots, the style can be changed. An export option is also available

<figure><img src="/files/rxFLUE5yOvjfB22GdvcD" alt=""><figcaption></figcaption></figure>


---

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