For the complete documentation index, see llms.txt. This page is also available as Markdown.
Insights
View phone numbers' WhatsApp usage and costs
Track WhatsApp usage and costs for each phone number (channel) via the 360Dialog Hub or via webhooks. Usage can be checked regardless of whether the account is on Direct Payment or Partner Payment. Final charges always come from Meta’s monthly invoice.
Pricing is message-based. All in-month usage data is an estimate and may slightly differ from the final invoice issued by Meta.
View usage visually in the 360Dialog Hub
Clients can see a specific phone number (channel) usage in the Insights dashboard. To access it, please follow these steps:
Choose the channel you want to check the usage for.
In the channel section, choose the particular channel.
3
Open Insights
The navigation bar at the top of the page has an "Insights" tab.
4
Check the Insights
There are two main categories: Messages and Voice Calls.
Messages Insights
View the message breakdown according to the selected date range.
There are three categories:
Messages
Messages Breakdown
Costs Breakdown
Messages
It is possible to check the Total Messages count, how many were delivered, and the approximate costs.
Messages Breakdown
Total number of messages by category or country.
Using three dots, you can select the country or category and how to display the sum (total or overtime). An export option is also available.
Costs Breakdown
Total costs by category or country.
Using three dots, you can select the country or category and how to display the sum (total or overtime). An export option is also available.
The precise amount due will be determined by Meta's invoice
Please be aware that the Approximate Charges displayed in the 360Dialog Hub are financially binding in their totality. The precise amount due will be determined by Meta's invoice at the end of the month, which will serve as the authoritative record of charges
Voice Calls Insights
View the call breakdown according to the selected date range.
There are two categories:
Voice Calls Breakdown
Calls by Country
Voice Calls Breakdown
Check the Total Calls count, approximate costs, and outbound and inbound calls.
Calls by Country
Total calls by country.
Using three dots, the style can be changed. An export option is also available
