Invoices

The Invoices page in the 360Dialog Hub provides an overview of all platform charges.

This includes License Fees, Monthly Closing Invoices (MCI), and Usage Top-Ups.

From this page, invoices can be viewed, downloaded, and paid as required.

Invoice Types

	Description	Issued
License Fee	Monthly subscription fee for each active WhatsApp channel	Issued on the 1st of each month. The first invoice is pro-rated from the channel connection date
Monthly Closing Invoice (MCI)	Monthly invoice summarising messaging usage and other platform charges for the previous billing period	Issued on the 1st day of each month
Usage Top-Up	Invoice generated when credits are added to the account balance	Issued each time a top-up is processed

Invoice Status

Each invoice includes a status indicator showing if any action is required.

	Description	Action
Pending	Invoice has been issued and an automatic payment attempt is scheduled	No action required unless payment fails
Unpaid	Automatic payment was not completed or manual payment is required	Manual payment required
Paid	Invoice has been successfully paid	No action required