Migrate a COEX number to 360Dialog

This document explains how to migrate a COEX number to 360Dialog from another BSP or directly from Meta.

Businesses that are using a Coex number with an alternate BSP can migrate the number to 360dialog. But the process requires disconnecting the number from both the API and Business App and then using the Embedded Signup to re-register the number.

How to migrate a phone number

1

Disconnect the number from the Cloud API

Access the WhatsApp Business App and navigate to Settings > Account > Business Platform (Previous BSP name should be displayed here) > Disconnect Account.

2

Disconnect the number from the WhatsApp Business App

1. Back up the business customer’s messages.

   1. Settings > Chats > Chat backup and tapping Back up to Google Drive (Android) or iCloud (iPhone)

2. Move the business from the WhatsApp Business App to the WhatsApp Regular App.

   1. Go to the WhatsApp Regular App, sign in with the Business App phone number.

   2. Agree to transfer the chats.

3. Reconnect the business to the WhatsApp Business App.

   1. Open WhatsApp Business App > Enter the same phone number > Transfer chats > Set up Business Profile

Credit Line: This step is required to remove the existing WABA and the old BSP's credit line.

3

Redo the Coexistence registration

1. Now, redo the Coexistence onboarding flow using the Embedded Signup. The step-by-step process is described here.

2. Once this is done, a new waba will be created.