Migrate a number to 360Dialog

This document explains how to migrate a number to 360Dialog from another BSP or directly from Meta.

How to migrate a phone number

If you are working with a 360dialog Partner, follow their standard process to launch the Embedded Signup Flow. If you plan to integrate directly with 360dialog’s API, sign up or log in here.

1

Authenticate

Login to the 360dialog account or create a new account.

Integrated Onboarding - Number registration

2

Confirm Number Status

When confirming the status of the number, select the option "Yes, this number is connected to the WhatsApp Business API".

This indicates that the number is already registered to the WhatsApp Business Platform with an alternate BSP.

3

Navigate the Embedded Signup Flow

Navigate through the Embedded Signup to register the number with 360dialog.

Meta Embedded Signup - Number registration

Troubleshooting

Here are some common errors and solutions that you might encounter during the migration process:

This number is registered to an existing WhatsApp Account.

In means that the WhatsApp number was not registered with the WhatsApp Business Platform previously and is registered with a standard WhatsApp consumer App). Therefore it is not required to do the migration flow. Solution: 1) Review the preparation checklist. 2) Open the standard WhatsApp consumer app on mobile and delete the associated account. Then it will be possible to register the number for the WhatsApp Business Platform.

If the number is elligable for migration, a yellow warning box should be displayed indicating that the number is registered to an existing WhatsApp Business account on another Business Solution Provider. This is the expected message. Click Next

"Two-factor authentication not yet disabled"

Before you can verify your phone number ownership you first need to disable two-factor authentication (2FA) for this number. This can be done either by you or by the Business Solution Provider, that is currently in charge of this number.

Please confirm that the 2FA was disabled before submitting the account for migration. Check how.

"Register Name should be present and approved"

The Display Name of the account must be approved. Migration cannot be done until the Display Name is approved. In case disaply name approval is pending, you should wait until it's finnaly approved

"This phone number is eligible to be added directly, and does not need to be migrated. Please go to the 360Dialog Client Hub and add it as a new number"

This means that you should not use the migration form to register this number. Please follow the process listed here instead.

"The phone number you are trying to port has already been moved to your destination WhatsApp Account. Please log in to the 360dialog Client Hub to continue."

This means that the number is already available in 360Dialog. You can use the 360 Client Hub to manage it.

"Something went wrong when trying to migrate your phone number. Please try again after some time. If that does not work, please contact our support via the 360Dialog Client Hub."

This means that an unexpected error occurred. Please reach out to our Support team with the information about this number and account so we can investigate accordingly.

FAQ

How can I check if my number is able to receive PIN Code via SMS or Voice Call?

Try to call it from an international number and/or send an SMS to it. If you are not able to receive the call/SMS, you may have troubles verifying the phone during the migration process.

Please reach out to your phone number provider to get help.

How can I check if my Meta Business Account is verified?

Go to the Business Security Center and ensure the status is " ✅ Verified" for you organization.

If it's not, check here how to verify your Account.

How can I check if my WhatsApp Business Account (WABA) is approved?

Go to your WhatsApp Business account , and ensure the Account status is "🟢 Approved".

How can I check if 2FA is disabled?

Go to your WhatsApp Manager > Account Tools > Select the phone number > Settings > Two-step verification. You will see if it is enabled or not.

How can I check if my WhatsApp Business Account (WABA) has a valid payment method attached?

Go to your WhatsApp Business account , and the payment method should appear on the bottom-right side.

How can I check if the display name of my number is approved?

Go to your phone number settings inside WhatsApp Manager, click on the phone number you want to migrate and see the Profile details