Migrate a phone number to a new WABA

This document explains how to migrate a phone number from one WABA (source WABA) to another (destination WABA) with 360Dialog.

How to migrate a phone number to a new WABA

1

Disable 2FA

Disable 2FA

2

Select the channel (phone number)

Log in to the 360Dialog hub. In the channel section, choose the particular channel you want to update.

3

Start Migration

The navigation bar at the top of the page has a "Detail" section. Scroll down to the Meta Business Settings. Click the three dots and start the migration.

4

Start Embedded Signup

Click the Embedded Signup button. It wil trigger the registration flow.

5

Go through the Embedded Signup flow & Finish

Follow these steps to finish the migration.

Create new WABA

Use clear and distinct WABA names to minimize errors. Note the existing WABA ID and name before creating a new one to ensure easy differentiation during the migration process.

After the migration is complete, verify the transfer by checking the number’s status in its source WABA within WhatsApp Manager. If the status shows as “transferred,” the migration was successful.

Limitation

COEX numbers can´t be migrated between WABAs