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Migrate a phone number to a new WABA

This document explains how to migrate a phone number from one WABA (source WABA) to another (destination WABA) with 360Dialog.

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How to migrate a phone number to a new WABA

1

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Access WABA Management App

360Dialog Hub > Manage WhatsApp Business Account

2

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Click Migrate Number

Locate the WhatsApp Business Account and click Migrate Number toggle.

3

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Migrate number between WABAs

Select the first option: Migrate number between WABAs

4

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Login to the Meta Portfolio

If you are not already logged in, you will be prompted to sign in to the Meta Business Portfolio.

5

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Create a new WhatsApp Business Profile

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Use clear and distinct WABA names to minimize errors. Note the existing WABA ID and name before creating a new one to ensure easy differentiation during the migration process.

6

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Complete the required fields

Complete all the required fields for the new (destination) WABA.

7
8

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Finish the Migration process

Using the Embedded Signup flow, follow the steps to the final screen to register the number to the new (destination) WABA.

After the migration is complete, verify the transfer by checking the number’s status in its source WABA within WhatsApp Manager. If the status shows as “transferred,” the migration was successful.

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COEX numbers can´t be migrated between WABAs

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