Migrate a WABA to a new Partner (with 360Dialog)

This document explains how to migrate a WABA to a new integration Partner within 360Dialog. (Partner Change)

Background

For security and billing reasons, A WhatsApp Account (WABA) can only be associated with one integration Partner within the 360Dialog platform at any one time.

You can view your current Partner from your Profile > Partner > Current partner

Important notes

• This is a single action, so you can only migrate one WABA per request. For instance, if you have three numbers associated with one WhatsApp Business Account, all numbers will be migrated to the new Integration Partner.

• If you want to migrate all WABAs associated with a client account, please see: Migrate all numbers to a new Partner (with 360Dialog)

In case you want to migrate only one number, you can first migrate this number to a new waba, and then migrate this waba to the new partner.

How to Change Partner

1

Go to Number > Manage WhatsApp Business account

2

Under WhatsApp Business Account, select Migrate number

3

Select the migration type: Migrate number to a new partner in 360Dialog

4

Enter the Partner ID of your Destination Partner

5

Review the number to be migrated to the new Partner and click Continue.

6

Confirm Payment method

Sometimes, your new Integration Partner will require you to add a Payment Method before you can proceed.

It is required only if the number is moved from partner-paid to direct-paid.

Grant Permissions to New Partner

After the Partner Change is complete, you must grant your new partner permission to manage your numbers.

1

In the 360Dialog Hub, go to Menu > Settings > Partner Settings.

2

In the Partner Settings section, select the numbers you want the new partner to manage.

3

Click "Save Changes" to apply the permissions.