# Migrate all numbers to a new Partner (with 360Dialog)

## Background

For security and billing reasons, A WhatsApp Account (WABA) can only be associated with one 360dialog Partner at any one time. 

You can view your current Partner from your Profile > Partner > **Current partner** 

<figure><img src="/files/0YZbiyk4yEAsXIjuwMCs" alt=""><figcaption></figcaption></figure>

## Limitations

* This method moves **all** WABAs and numbers associated with 1 Client account from the source Partner to a destination Partner account. For instance, if you have 3 numbers on 1 WABA, all 3 will be moved to the new Partner.&#x20;
  * If you want to migrate just 1 number and leave the rest with your current partner you will need to do a two-step migration
    1. [Migrate 1 number to another WABA](/docs/hub/migrations/migrate-a-phone-number-to-a-new-waba.md)
    2. [Migrate WABA to new the partner](/docs/hub/migrations/migrate-a-waba-to-a-new-partner-with-360dialog.md)
* For some legacy clients, the option to change partners may not be available. You might see a grayed-out "Change Partner" button or receive an error message that says, "Destination partner is using a different payment processor." If this occurs, please [contact our support team](/docs/support/get-support.md) for assistance.

## How to Change Partner

{% stepper %}
{% step %}

#### Go to Profile > Partner > **Change Partner**

<figure><img src="/files/0YZbiyk4yEAsXIjuwMCs" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### You might be prompted to select the numbers to migrate

All numbers in the same WABA will be migrated together.

<figure><img src="/files/2THJdw0lG3cTAKExRobN" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Enter the Partner ID of your Destination Partner

{% hint style="info" %}
If you do not know the ID of your Destination Partner, please contact them directly to request it, or you can ask the 360Dialog Customer Support team.
{% endhint %}

<figure><img src="/files/pypAdjtAfF9X2pRjQfA3" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select the Client Entity

Migrate to an existing client entity under the target partner, or create a new client there.

{% hint style="info" %}
This step does not apply when migrating all numbers to the destination partner.
{% endhint %}
{% endstep %}

{% step %}

#### Confirm Payment Method

{% hint style="info" %}
This step does not apply to all partners, as some accounts do not require payment method confirmation.
{% endhint %}

This step may be required for some partners, depending on their payment method. You may be asked to add a payment method before proceeding.
{% endstep %}

{% step %}

#### Review and confirm your partner change request

<figure><img src="/files/a1eiNFvPRvYWbnU7Rlwm" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Partner Approval

{% hint style="info" %}
Some partners automatically approve all requests, so this step may not be required in all cases.
{% endhint %}

Your new Partner may need to approve your request in their Partner Hub. Once approved, all numbers will be transferred immediately. No action is required in your Client Hub.

<div align="left"><figure><img src="/files/4bKJcJLGOy1JqAks1ZR0" alt=""><figcaption><p>You can view the partner approval status from you account. </p></figcaption></figure></div>
{% endstep %}
{% endstepper %}

## Grant Permissions to New Partner&#x20;

After the Partner Change is complete, you must grant your new partner permission to manage your numbers.

{% stepper %}
{% step %}

#### In the 360Dialog Hub, go to Menu > Settings > Partner Settings.

{% endstep %}

{% step %}

#### In the Partner Settings section, select the numbers you want the new partner to manage.

{% endstep %}

{% step %}

#### Click "Save Changes" to apply the permissions.

<figure><img src="/files/21G1rPA7Sr0VkXHNGeDL" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


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