Migrate all numbers to a new Partner (with 360Dialog)

This document describes how to migrate all WABAs and numbers to a new integration Partner with 360Dialog. This process is also known as a 'Partner Change'

Background

For security and billing reasons, A WhatsApp Account (WABA) can only be associated with one 360dialog Partner at any one time.

You can view your current Partner from your Profile > Partner > Current partner

Limitations

• This method moves all WABAs and numbers associated with 1 Client account from the source Partner to a destination Partner account. For instance, if you have 3 numbers on 1 WABA, all 3 will be moved to the new Partner.

  • If you want to migrate just 1 number and leave the rest with your current partner you will need to do a two-step migration

    1. Migrate 1 number to another WABA

    2. Migrate WABA to new the partner

• For some legacy clients, the option to change partners may not be available. You might see a grayed-out "Change Partner" button or receive an error message that says, "Destination partner is using a different payment processor." If this occurs, please contact our support team for assistance.

How to Change Partner

1

Go to Profile > Partner > Change Partner

2

You might be prompted to complete your company information.

3

Enter the Partner ID of your Destination Partner

If you do not know the ID of your Destination Partner, please contact them directly to request it, or you can ask the 360Dialog Customer Support team.

4

Review the list of numbers to be migrated to the new Partner and Click > Continue to next step

5

Confirm terms > Submit Partner Change Request

6

Confirm Payment Method

This step does not apply to all partners, as some accounts do not require payment method confirmation.

This step may be required for some partners, depending on their payment method. You may be asked to add a payment method before proceeding.

7

Partner Approval

Some partners automatically approve all requests, so this step may not be required in all cases.

Your new Partner may need to approve your request in their Partner Hub. Once approved, all numbers will be transferred immediately. No action is required in your Client Hub.

You can view the partner approval status from you account.

Grant Permissions to New Partner

After the Partner Change is complete, you must grant your new partner permission to manage your numbers.

1

In the 360Dialog Hub, go to Menu > Settings > Partner Settings.

2

In the Partner Settings section, select the numbers you want the new partner to manage.

3

Click "Save Changes" to apply the permissions.