Migrate to alternate BSP

This document describes the steps required to migrate a WhatsApp Business number away from 360Dialog to an alternate BSP or directly to Meta.

How to migrate away from 360dialog

1

Clear Outstanding Invoices

Before initiating the migration, make sure all pending invoices with 360Dialog are settled. Migration requests cannot be processed until all financial obligations are fulfilled.

2

Disable Two-Factor Authentication (2FA)

Disable two-factor authentication for the number you plan to migrate. This step is mandatory, as active 2FA will prevent Meta or another BSP from completing the migration.

3

Trigger the migration process

Coordinate with your new BSP or Meta to initiate the migration of your WhatsApp Business number.

4

Cancel Subscription

Once invoices are cleared, 2FA is disabled, and the migration process has been completed, cancel the phone number subscription. This ensures you are not billed for services after the migration. You will continue to be charged unless the subscription is cancelled.

5

Refund of Unused Conversation Funds

After cancellation, request a refund for any unused conversation-based funds associated with the phone number.

Support Scope for Non-360dialog numbers

Unless explicitly stated in a Partner contract, 360dialog does not provide support for numbers that are not registered on the platform. For assistance with a number being migrated away from 360dialog, please contact the support team of the provider to which the number is being migrated.