> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/hub/migrations/migrate-to-alternate-bsp.md).

# Migrate to alternate BSP

This document describes the steps to move a WhatsApp Business number away from 360dialog to another provider or directly to Meta.

{% hint style="info" %}
Under Meta's new WhatsApp account model, your number is not moved away from 360dialog. Your new provider is added to the number as an additional provider, and you then route conversations to them. You can remove 360dialog afterwards. You don't need to disable two-step verification (2FA) or delete the number.
{% endhint %}

## Moving from 360dialog

{% stepper %}
{% step %}

#### Clear outstanding invoices

Before you start, make sure all pending invoices with 360dialog are settled.
{% endstep %}

{% step %}

#### Add your new provider

Complete your new provider's signup (usually their Embedded Signup) for the phone number and select the existing number. Meta creates a messaging account for the new provider. You don't need to disable 2FA or delete the number from 360dialog first. A Business Portfolio admin has to do this; 360dialog can't do it for you.
{% endstep %}

{% step %}

#### Route conversations to the new provider

Until you change it, 360dialog stays the responder: your new provider won't receive incoming messages, and their free-form replies fail with error 131070. In **Meta Business Suite** > **Business settings** > **WhatsApp accounts**, select the account, open **Conversation routing**, select the new provider in every dropdown and click **Apply**. See [Channel is Ready but no inbound messages or webhooks arrive (error 131070)](/docs/guides/messages-not-arriving-after-onboarding.md) for details.
{% endstep %}

{% step %}

#### Duplicate your templates

Templates stay in 360dialog's messaging account. Ask your new provider whether they can duplicate them into theirs.
{% endstep %}

{% step %}

#### Cancel your 360dialog subscription

Once invoices are cleared and conversations are routed to the new provider, cancel the phone number subscription in the 360dialog Hub. You will continue to be charged unless the subscription is cancelled.
{% endstep %}

{% step %}

#### Refund of unused conversation funds

After cancellation, request a refund for any unused conversation-based funds associated with the phone number.
{% endstep %}

{% step %}

#### Remove 360dialog from the number (optional)

In **Meta Business Suite** > **Business settings** > **WhatsApp accounts**, select the account, open **Partners** and remove 360dialog. This also removes 360dialog's credit line from the number.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}

### Support Scope for Non-360Dialog numbers

Unless explicitly stated in a Partner contract, 360Dialog does not provide support for numbers that are not registered on the platform. For assistance with a number being moved away from 360Dialog, please contact the support team of the provider to which the number is being moved.
{% endhint %}


---

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