# Moving numbers between Business Managers

{% hint style="info" %}
Please follow all steps carefully.
{% endhint %}

## Prerequisites

* [x] The phone number can't be connected to any active WhatsApp application.
* [x] Display name must be approved and 2FA disabled.
* [x] You need to have access to the phone to receive OTP via SMS or voice call.
* [x] The new WABA needs to already exist or be created during the process.
* [x] The WABA can’t be used in other client accounts.

## How to migrate a number

You can use the already created WABA or create a new one. 

* If using an existing WABA, please, **make sure the WABA is not used in other client accounts**. Then, follow these steps: [#migrating-the-phone-number](#migrating-the-phone-number "mention")
* If you would like to **create a new WABA**, follow [#creating-a-new-waba](#creating-a-new-waba "mention")

### Creating a new WABA

{% stepper %}
{% step %}

#### Access the 360Dialog Hub <a href="#create-or-select-destination-waba" id="create-or-select-destination-waba"></a>

In the *360Dialog Hub > Details > WhatsApp Business account > Migrate number > Migrate number between WABAs*, the Client can create a new WhatsApp Business Account (WABA)

{% hint style="info" %}
Make sure to use the requested Meta business portfolio.&#x20;
{% endhint %}

<figure><img src="/files/q4p3ypJfF80FErLy4058" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/sjWJ1A92FMl8SXBhzwWO" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Create the new WABA <a href="#create-or-select-destination-waba" id="create-or-select-destination-waba"></a>

Then, choose the option **"Create a new WhatsApp Business Account"** and complete all the required business details in the next step.

![](https://docs.360dialog.com/partner/~gitbook/image?url=https%3A%2F%2F2248475362-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FuyAl2S0lSHJaNDXJHo7A%252Fuploads%252F3kuenQOPDljhELfOiLCJ%252Fimage.png%3Falt%3Dmedia%26token%3Dc2b37ed9-bf6e-4936-9c76-71458f761689\&width=300\&dpr=4\&quality=100\&sign=8d431754\&sv=2)&#x20;
{% endstep %}

{% step %}
**Create the new WhatsApp Business Profile**

Select the option "Create a new WhatsApp Business Profile" and complete all the required business details on the next screen.

![](https://docs.360dialog.com/partner/~gitbook/image?url=https%3A%2F%2F2248475362-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FuyAl2S0lSHJaNDXJHo7A%252Fuploads%252FerQsxZVw4fu6DGDST2Wu%252Fimage.png%3Falt%3Dmedia%26token%3Dfca10fc3-50f5-4b1f-89d4-681d8b5a3305\&width=768\&dpr=4\&quality=100\&sign=6b920185\&sv=2)
{% endstep %}

{% step %}
**Exit the Embedded Signup process**

Click Next, and once the WABA is created, you can close this page and return to the 360Dialog Hub migration feature.
{% endstep %}
{% endstepper %}

### Migrating the phone number&#x20;

{% stepper %}
{% step %}

#### Go to your 360Dialog Hub> Details> Whatsapp Business account> Migrate number > Migrate number between WABAs <a href="#create-or-select-destination-waba" id="create-or-select-destination-waba"></a>

Then, select the Migration icon, and move the phone number from the old WABA to the new one.

<figure><img src="/files/jJdLF4aVjhJsrpqbexU4" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gsAeq567dX43oY6tfdey" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Select the destination WABA to transfer the number**

<figure><img src="/files/EXBUnYJs1nslZlnBxl5D" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you can't see the recently created WABA, go on *Create new WhatsApp Business Account* again, scroll down the page, and select the checkbox confirming you have already created it.&#x20;

On the next page, you will be able to add the WABA ID, which you can find in your *Meta Business Suite > WhatsApp Manager*.
{% endhint %}
{% endstep %}

{% step %}
**Verify ownership of the number**

Once the client selects the WABA, we'll prompt him to verify his phone number. He will receive a 6-digit PIN through SMS or a phone call.

&#x20;![](https://docs.360dialog.com/partner/~gitbook/image?url=https%3A%2F%2F2248475362-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FuyAl2S0lSHJaNDXJHo7A%252Fuploads%252FBJYfzTBak64e6HgHYAre%252Fimage.png%3Falt%3Dmedia%26token%3D49fa441c-4c78-4f1b-8e2e-d43dbc9a6e04\&width=300\&dpr=4\&quality=100\&sign=a5917b5d\&sv=2)
{% endstep %}

{% step %}
**Finish the migration process**

Once the migration is complete, you can confirm the successful transfer by checking the number’s status in the old WABA within WhatsApp Manager. The status should show **"Transferred"**, indicating the process was successful.

At that point, he can simply delete the number from the old WABA directly within the WhatsApp Manager.

{% hint style="info" %}
The 360Dialog Hub will reflect the new WABA Name on the Details Page after a refresh.
{% endhint %}
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
COEX numbers can´t be migrated
{% endhint %}


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