Moving numbers between Business Portfolios

Learn how to migrate a phone number from one Meta business portfolio to another Meta business portfolio

Coex numbers cannot be migrated between Business Portfolios using this method.

Prerequisites

• Source & Destination Business Portfolio must be verified

• Display name must be approved

• 2FA must be disabled.

• Access to the phone number to receive OTP via SMS or voice call.

• The destination WABA can’t be in use by another Client

• The number cannot be registered using Coexistance

How to migrate a number

You can use the already created WABA or create a new one.

• If using an existing WABA, please, make sure the WABA is not used in other client accounts. Then, follow these steps: Migrating the phone number

• If you would like to create a new WABA, follow Creating a new WABA

Creating a new WABA

1

Access the 360Dialog Hub

In the 360Dialog Hub > Details > WhatsApp Business account > Migrate number > Migrate number between WABAs, the Client can create a new WhatsApp Business Account (WABA)

Make sure to use the requested Meta business portfolio.

2

Create the new WABA

Then, choose the option "Create a new WhatsApp Business Account" and complete all the required business details in the next step.

3

Create the new WhatsApp Business Profile

Select the option "Create a new WhatsApp Business Profile" and complete all the required business details on the next screen.

4

Exit the Embedded Signup process

Click Next, and once the WABA is created, you can close this page and return to the 360Dialog Hub migration feature.

Migrating the phone number

1

Go to your 360Dialog Hub> Details> Whatsapp Business account> Migrate number > Migrate number between WABAs

Then, select the Migration icon, and move the phone number from the old WABA to the new one.

2

Select the destination WABA to transfer the number

If you can't see the recently created WABA, go on Create new WhatsApp Business Account again, scroll down the page, and select the checkbox confirming you have already created it.

On the next page, you will be able to add the WABA ID, which you can find in your Meta Business Suite > WhatsApp Manager.

3

Verify ownership of the number

Once the client selects the WABA, we'll prompt him to verify his phone number. He will receive a 6-digit PIN through SMS or a phone call.

4

Finish the migration process

Once the migration is complete, you can confirm the successful transfer by checking the number’s status in the old WABA within WhatsApp Manager. The status should show "Transferred", indicating the process was successful.

At that point, he can simply delete the number from the old WABA directly within the WhatsApp Manager.

The 360Dialog Hub will reflect the new WABA Name on the Details Page after a refresh.