Partner change (with 360Dialog)

This document explains how to migrate a WABA to a new integration Partner within 360Dialog. (Partner Change)

Background

For security and billing reasons, A WhatsApp Account (WABA) can only be associated with one integration Partner within the 360Dialog platform at any one time.

You can view the current Partner in the Settings section as described here.

How to Change Partner

1

Log in to the 360dialog hub. Then go to the Channels section, click the three dots, and select Change Partner.

2

Select the WABA that needs to be migrated.

Partner change is per waba. It is possible to select one waba or all of them.

If you want to migrate only one number, first migrate that number to a new waba, then migrate that waba to the new partner.

3

Enter the partner ID where the waba should be migrated, and if needed, create the destination client.

4

Select the pricing and enter the payment method.

Applicable only for direct payment clients.

Example plans only. Actual Plan price may vary depending on the partner.

5

Continue and finish the registration.

Your partner can approve the request manually or automatically. Once the request is sent, please contact your new partner.