> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/hub/partner-change-with-360dialog.md).

# Partner change (with 360Dialog)

This document explains how to migrate a WABA to a new integration partner within 360dialog.

## Background

For security and billing reasons, a WABA can be associated with only one integration partner on the 360dialog platform at a time. You can view your current integration partner in **Client Settings**.\
\
**Before you start**

* The steps below must be completed by a client user.&#x20;
* Have the **Partner ID** of the destination partner ready before beginning.

## How to change partners

The following actions must be completed by a client user.

{% stepper %}
{% step %}
Log in to the 360dialog Hub, then select **Channels** → **Change Partner**.

<figure><img src="https://3527970750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4sMxKjL6eJRvZn6jeG-887967055%2Fuploads%2FgH1lC57iKmYtDgJoQpEI%2Fimage.png?alt=media&amp;token=aaa4009e-6d04-44a2-b992-8c35daf1195f" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select the **WABAs** to migrate

<figure><img src="https://3527970750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4sMxKjL6eJRvZn6jeG-887967055%2Fuploads%2Fv4TOBomgMmOEg51URGaV%2Fimage.png?alt=media&amp;token=e358970e-5e8f-49f1-9454-2b08faf4ae62" alt=""><figcaption></figcaption></figure>

Partner changes apply **per WABA**. You can select one or more WABAs.

To migrate a single number, first move it to its own WABA, then migrate that WABA to the new partner.
{% endstep %}

{% step %}
Enter the **Partner ID** of the destination Partner.&#x20;

If needed, create a new destination **client** account. If this option is selected, a new Client account will be created to receive the WABA.&#x20;

<figure><img src="https://3527970750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4sMxKjL6eJRvZn6jeG-887967055%2Fuploads%2Fmh4919jxxeCPXFGDTIcc%2Fimage.png?alt=media&amp;token=fe6777f0-af9a-47ac-aac3-c3f324eceea4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select the pricing plan and enter the payment method.

Note: The option to enter a payment method will only be presented if the Destination Partner is using Direct Billing. &#x20;

<figure><img src="https://3527970750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M4sMxKjL6eJRvZn6jeG-887967055%2Fuploads%2FbbthCBNvlvyJwzZ1IElY%2Fimage.png?alt=media&amp;token=a2e98d54-8daf-4927-87b1-24f6c7119b69" alt=""><figcaption><p>Example plans only. Actual plan prices may vary by partner.</p></figcaption></figure>
{% endstep %}

{% step %}
Continue and complete the registration.

The destination partner may have to approve the incoming request depending on their configuration.&#x20;
{% endstep %}
{% endstepper %}


---

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