Waba Currency Change

This document explains how to change the waba currency using 360Dialog hub

The current waba currency can be checked in the 360Dialog hub in the Meta Business Settings section.

Overview

This feature allows customers to change the billing currency of a WhatsApp Business Account (WABA) — for example, from EUR to USD. During the process, a brand-new destination WABA is created and all phone numbers and templates are transferred, but the phone number ID remains the same, so no re-registration is needed.

Limitation

• COEX numbers can´t use this feature

• Waba must be active (approved)

• This feature is available to client users on the direct payment model or to partner users on the partner payment model.

• We offer the following currencies: EUR, USD, and INR. (BRL upon request)

• It is per waba change, so it affects all numbers included in the waba.

How to change the waba currency

1

Log in to the 360Dialog hub, go to the Meta Business Settings section, and click the pencil in Messaging Currency.

2

Select the currency and start the migration.

3

Confirm the migration. Once it is done, the currency will be changed.