> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/inbox.md). # Inbox - [Overview](https://docs.360dialog.com/docs/inbox/overview.md): What the Inbox is, what it handles for you, and which setup to choose. - [Hosted Inbox](https://docs.360dialog.com/docs/inbox/hosted-inbox.md): The ready-to-use web inbox. Enable it, work your conversations, and start new ones. - [Quickstart](https://docs.360dialog.com/docs/inbox/hosted-inbox/quickstart.md): Enable the Inbox on your channel and send your first message. - [Working chats](https://docs.360dialog.com/docs/inbox/hosted-inbox/working-chats.md): Assign chats, add tags, search and save frequently-used responses. - [Starting and reopening conversations](https://docs.360dialog.com/docs/inbox/hosted-inbox/starting-and-reopening-conversations.md): Reaching a customer when no conversation window is open. - [Playbooks](https://docs.360dialog.com/docs/inbox/hosted-inbox/playbooks.md): Complete setups for the most common ways businesses use the Inbox. - [Run a sales pipeline with tags](https://docs.360dialog.com/docs/inbox/hosted-inbox/playbooks/run-a-sales-pipeline-with-tags.md): Turn the Inbox into a lightweight pipeline so you always know which deal is waiting on what. - [Set up a shared front desk](https://docs.360dialog.com/docs/inbox/hosted-inbox/playbooks/set-up-a-shared-front-desk.md): Several people, one number, no double replies. - [Upgrade from the WhatsApp Business app](https://docs.360dialog.com/docs/inbox/hosted-inbox/playbooks/upgrade-from-the-whatsapp-business-app.md): You have outgrown one phone and a few linked devices. Give your team real access and get the conversations in order. - [Hand over an Inbox to a client](https://docs.360dialog.com/docs/inbox/hosted-inbox/playbooks/hand-over-an-inbox-to-a-client.md): Set WhatsApp up for someone else and leave them with something that works without you. - [Inbox API](https://docs.360dialog.com/docs/inbox/inbox-api.md): Put WhatsApp inside your own product or service, and let the Inbox keep the conversations. - [Quickstart](https://docs.360dialog.com/docs/inbox/inbox-api/quickstart.md): Connect to your Inbox, start a conversation from your phone, and reply through the API. - [Authentication](https://docs.360dialog.com/docs/inbox/inbox-api/authentication.md): Every request carries a user token. Create a user for each service and get its token once. - [Receiving messages](https://docs.360dialog.com/docs/inbox/inbox-api/receiving-messages.md): Get every new WhatsApp message delivered to your own endpoint. - [Sending messages](https://docs.360dialog.com/docs/inbox/inbox-api/sending-messages.md): Reply to a customer, or reach them with a template when the window is closed. - [Reading conversations](https://docs.360dialog.com/docs/inbox/inbox-api/reading-conversations.md): List your conversations and read their history. - [Managing conversations](https://docs.360dialog.com/docs/inbox/inbox-api/managing-conversations.md): Assign, tag and resolve chats from your own software. - [Contacts](https://docs.360dialog.com/docs/inbox/inbox-api/contacts.md): Who you are talking to, and how to identify them. - [Playbooks](https://docs.360dialog.com/docs/inbox/inbox-api/playbooks.md): Complete setups for the most common ways to build on the Inbox API. - [Put WhatsApp inside your CRM or product](https://docs.360dialog.com/docs/inbox/inbox-api/playbooks/put-whatsapp-inside-your-crm-or-product.md): Show and answer WhatsApp conversations where your users already work. - [Reference](https://docs.360dialog.com/docs/inbox/inbox-api/reference.md): Every endpoint, event and object in the Inbox API. - [Making requests](https://docs.360dialog.com/docs/inbox/inbox-api/reference/making-requests.md): Base URL, authentication headers, formats, pagination, errors and limits. - [API Ref](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref.md) - [Authorization](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/authorization.md) - [Whats App Accounts](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/whats-app-accounts.md) - [Messages](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/messages.md) - [Persons](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/persons.md) - [Contacts](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/contacts.md) - [Chats](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/chats.md) - [Tags](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/tags.md) - [Assignment](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/assignment.md) - [Saved Responses](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/saved-responses.md) - [Templates](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/templates.md) - [Business Profile](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/business-profile.md) - [Media Files](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/media-files.md) - [Users](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/users.md) - [Groups](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/groups.md) - [Webhooks](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/webhooks.md) - [Status](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/status.md) - [Errors](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/errors.md) - [Audit Logs](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/audit-logs.md) - [Models](https://docs.360dialog.com/docs/inbox/inbox-api/api-ref/models.md) - [The customer service window](https://docs.360dialog.com/docs/inbox/the-customer-service-window.md): When you can send a normal message, when you need a template, and why you do not have to keep track of it. --- # Agent Instructions This documentation is published with GitBook. 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