Hosted Inbox

The ready-to-use web inbox. Enable it, work your conversations, and start new ones.

The hosted Inbox is a shared WhatsApp inbox that runs in your browser. There is nothing to install and nothing to build: you enable it on your channel, open it, and start chatting from your business number.

It works the same whether you are one person answering everything or a team of six sharing a number. Everyone sees the same conversations and the same history.

The Inbox is available to 360dialog direct clients on the Premium plan, at no extra charge.

In this section

Page	What it covers
Quickstart	Enable the Inbox and send your first message
Working chats	Assignment, tags, search and saved responses
Starting and reopening conversations	Templates, conversation windows, and where to create new templates
Playbooks	Complete setups for common ways of working like running sales pipelines or using it for front desk.