Quickstart
Enable the Inbox on your channel and send your first message.
This takes a minute and needs no code. By the end you will have the Inbox open and a real WhatsApp conversation in it.
Enable the Inbox on your channel
In the 360dialog Hub, go to your channel and enable the Inbox. It is provisioned per channel, so if you have more than one number, enable it on each one you want to answer from.
Provisioning takes a moment. When it is done, the Inbox appears as an option on the channel.
Have someone message your number
WhatsApp does not let a business send a free-form message to someone out of the blue. The customer writes first, that opens a conversation window, and inside that window you can reply with anything. If you want to message a user that has not messaged you first, check Starting and reopening conversations.
To try it yourself, select Open in WhatsApp in the Inbox. It shows a QR code — scan it with your personal phone and WhatsApp opens a chat with your business number, ready to send.
Reply from the Inbox
The conversation appears in the chat list within a second or two. Open it, type a reply and send — a plain free-form message, no template needed, because the customer just opened the window.
Check your phone — the message is there, sent from your business number. That is the whole loop.
Add your team
If more than one person will answer, add them now. Each person gets their own login, and everyone sees the same conversations and the same history — so a colleague can pick up a chat exactly where you left it.
What to do next
Working chats — assign conversations, tag them, search, and save replies you send often
Starting and reopening conversations — reach customers who have not messaged you
Playbooks — complete setups for a sales pipeline, a shared front desk, and more
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