> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/mba/meta-business-agent/1.-check-eligibility.md).

# 1. Check Eligibility

Before you can set up Meta Business Agent on a phone number, that number must be eligible. Eligibility is tied to the WhatsApp Business Account (WABA) the number belongs to.

## Eligibility requirements

A phone number is eligible when its WABA meets **all** of the following:

* **Supported vertical.** MBA is available in every business vertical **except** Finance, Government, Health, Alcohol, Gambling, over-the-counter drugs, and matrimony services. A valid business category must be set on the account's profile.
* **Managed through the WhatsApp Business Platform (Cloud API).** The account is on the Cloud API — which is the case with 360dialog — not the WhatsApp Business app.
* **In good standing.** Neither the WABA nor its owning business is restricted or banned on WhatsApp.
* **Meets Meta's business trust and verification requirements.**
* **Not already running a conflicting messaging product** on that number. A single number can't run more than one.

{% hint style="info" %}
**Verticals are defined by exclusion now.** Earlier documentation listed a fixed set of allowed verticals and a country list. Meta has since switched to the exclusion model above — if you're not in one of the excluded verticals, you're in a supported one.
{% endhint %}

## Check a number programmatically

Use the eligibility endpoint to check a specific number. 

```bash
curl -s https://waba-v2.360dialog.io/agent_eligibility \
  -H "D360-API-KEY: <YOUR_API_KEY>"
```

[Get agent eligibility](/docs/mba/api-ref/onboarding/get-agent-eligibility.md#get-agent_eligibility)

{% hint style="warning" %}
**A `500 Internal Server Error` on the eligibility check usually means "not eligible," not "server down."** During early access, a non-eligible or not-yet-enabled number returned an HTTP 500 instead of a clean "not eligible" response. Meta has largely resolved this, but if you see a 500 here, first confirm the number really meets the requirements above (vertical, good standing, verification) before treating it as an outage.
{% endhint %}

{% hint style="info" %}
**Regional availability.** MBA rolled out region by region (Brazil first, then the EU in mid-July 2026). The regional restriction appears to have been lifted, so numbers in previously restricted regions should now check out — but if a number in a new region returns not-eligible, region may still be the reason. Re-check after a short wait.
{% endhint %}

Once a number is eligible, continue to [Enable and accept terms](/docs/mba/meta-business-agent/2.-enable-your-agent.md).


---

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