> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/mba/meta-business-agent/5.-go-live.md).

# 5. Go live

Don't flip the agent on for every customer at once. Release it to a small, controlled set of numbers first, watch how it behaves on real conversations, and fix what you learn. That's what the **allowlist** is for.

## How the allowlist works

The agent's audience is controlled by the `ai_audience` setting:

* **`ALLOWLISTED_ONLY`** — the agent responds only to consumers whose numbers are on the allowlist. Everyone else is handled as if the agent weren't there.
* **`EVERYONE`** — the agent responds to all consumers (that's [full rollout](/docs/mba/meta-business-agent/6.-roll-out-to-everyone.md)).

## Turn on a controlled launch

{% stepper %}
{% step %}

## Add your test numbers to the allowlist

```bash
curl -s -X POST https://waba-v2.360dialog.io/agent_config/allowlist \
  -H "D360-API-KEY: <YOUR_API_KEY>" \
  -H "Content-Type: application/json" \
  -d '{ "phone_number": "+49123456789" }'
```

[Add to allowlist](/docs/mba/api-ref/onboarding/add-to-allowlist.md)
{% endstep %}

{% step %}

## Enable the agent and set the audience to allowlist-only

```bash
curl -s -X PUT https://waba-v2.360dialog.io/agent_config/settings \
  -H "D360-API-KEY: <YOUR_API_KEY>" \
  -H "Content-Type: application/json" \
  -d '{
    "rollout": { "enabled": true },
    "ai_audience": "ALLOWLISTED_ONLY"
  }'
```

[Update AI agent settings](/docs/mba/api-ref/onboarding/update-ai-agent-settings.md)

Now only the numbers you added will talk to the agent.
{% endstep %}
{% endstepper %}

## Iterate

Treat the controlled launch as a feedback loop:

1. **Message the agent** from allowlisted numbers on real WhatsApp.
2. **Watch the replies** — on the phone, or by logging the `standby` webhook events. Is it grounded, on-brand, and handing off when it should?
3. **Refine** skills, FAQs, and business info based on what you see.
4. **Expand the allowlist** gradually — add colleagues, then friendly customers.
5. Repeat until you're confident.

{% hint style="warning" %}
**Reminder: `agent_test` won't return replies under `ALLOWLISTED_ONLY`.** During the allowlist phase, validate by messaging from allowlisted numbers on WhatsApp rather than the test endpoint. See [Test your agent](/docs/mba/meta-business-agent/4.-test-your-agent.md) for why.
{% endhint %}

{% hint style="success" %}
**You can monitor the allowlist phase over webhooks.** While the agent holds a chat, consumer messages and agent replies arrive on the `standby` field of your number's webhook — so you can log and review real conversations instead of reading them off the phone. See [Webhooks](/docs/mba/webhooks.md).
{% endhint %}

{% hint style="info" %}
**Have your human-handoff path ready before you go live**, even in the allowlist phase. Once the agent hands a chat to a human it stops replying — so make sure a human can actually pick up. See [handoff](/docs/mba/meta-business-agent/3.-configure-your-agent.md).
{% endhint %}

When the agent performs well for your allowlist, you're ready to [roll out to everyone](/docs/mba/meta-business-agent/6.-roll-out-to-everyone.md).


---

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