# Message Types The WhatsApp API supports sending different types of messages, each requiring a specific JSON request body. All messages below are free-form and can only be sent within the customer service window. To send a message outside this window, a new conversation must be initiated using a Template message.
Message TypesDescriptionExample
Address messagesEnable requesting a delivery address directly from a WhatsApp user through a structured interaction.
Audio messagesDisplay an audio icon linked to an audio file. When the recipient taps the icon, the WhatsApp client loads and plays the audio.
Contacts messagesSend structured contact information, including names, phone numbers, physical addresses, and email addresses.
Document messagesDisplay a document icon, linked to a document that a WhatsApp user can tap to download.
Image messages Display a single image and an optional caption.
Interactive messagesVarious types of interactive button and linking messages.
Location messagesSend a location’s latitude and longitude coordinates
Reaction MessageEmoji-reactions that businesses can apply to a user message.
Sticker messagesDisplay animated or static sticker images
Text messagesContain only text body and an optional link preview.
Video messagesDisplay a thumbnail preview of a video image with an optional caption. When the WhatsApp user taps the preview, it loads the video and displays it to the user.
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