Video

This page describes video messages on the WhatsApp Business Platform.

Video messages display a thumbnail preview of a video image with an optional caption. When the WhatsApp user taps the preview, it loads the video and displays it to the user.

Video Message Request

Use the messages endpoint to send a video message to a WhatsApp user.

POST https://waba-v2.360dialog.io/messages

Headers

Name	Value
Content-Type	application/json
Authorization	D360-API-KEY

Body Example

{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "{{wa-user-phone-number}}",
  "type": "video",
  "video": {
    "id" : "<MEDIA_ID>", /* Only if using uploaded media */
    "link": "<MEDIA_URL>", /* Only if linking to your media */
    "caption": "<VIDEO_CAPTION_TEXT>"
  }
}

Response

200

{
  "contacts": [
    {
      "input": "text",
      "wa_id": "text"
    }
  ],
  "messages": [
    {
      "id": "text",
      "message_status": "accepted"
    }
  ],
  "messaging_product": "text"
}

400

{
  "error": "Invalid request"
}

Supported Video Formats

Only the H.264 video codec and AAC audio codec are supported, with either a single audio stream or no audio stream. Videos encoded with the H.264 “High” profile and B-frames are not supported on Android WhatsApp clients. For broader compatibility, use the H.264 “Main” profile without B-frames or the H.264 “Baseline” profile when encoding (or re-encoding with a tool like ffmpeg), and place moov boxes before mdat boxes. When using ffmpeg, the -movflags faststart flag can be applied to place moov boxes before mdata boxes.

Video Type	Extension	MIME Type	Max Size
3GPP	.3gp	video/3gpp	16 MB
MP4 Video	.mp4	video/mp4	16 MB