Asset Sharing

This page describes how to share Meta assets with 360dialog.

To enable messaging on the WhatsApp Business Platform, assets within a Meta Business Portfolio must be shared with 360dialog. If a WhatsApp Business Account (WABA) is not shared with full control, messaging services will not function.

Sharing a WABA

Sharing an asset allows 360dialog to access the WABA. This process can be done from within Meta Business Suite:

Meta Business Suite > Settings > Accounts > select WhatsApp Account > Partners

WABAs must be shared with 360dialog to enable messaging; without a full control assignment, messaging is not possible.

Assign Partner Access

Follow these steps to check or assign Partner access to 360dialog.

1

Go to the Meta Business Suite and select the correct Business Portfolio.

2

Go to Business Settings

3

Navigate to Accounts and select the specific WABA

4

Click Partners > Assign Partner

5

Enter the 360dialog Business Partner ID : 734443296905665

6

Grant full control / Everything > Assign

BSP Permission Removed

If 360dialog full control is removed from a WABA, the following error message will be displayed in the 360Dialog Hub: Please contact support. Something is preventing this number from working

On the WABA, the status will be displayed: 🔴BSP PERMISSION REMOVED

On the WABA Management App, the error message will be displayed:

We couldn’t load your WhatsApp Commerce settings. The linked phone number is no longer active or has been removed from Meta, and messaging/number functionality will not work until resolved. Please contact support to resolve this issue.

WABA Sharing Methods

For messaging to resume, the Asset must be re-shared with 360dialog. There are two methods to do that.

1. Re-Assign Partner Access using the above method.

2. Repeat the Embedded Signup and, during registration, select the existing WABA and complete the flow.

Asset sharing for Coexistence WABA

It is not possible to assign a partner to an existing WABA that contains a Coexistance number. Therefore, the registration process must be completed again as described here. During Embedded Signup, make sure to select the same WABA in which the phone number was previously registered.

Below are the most common scenarios in which our BSP permissions are removed for coexistence numbers:

• The customer manually disconnects the number within the WhatsApp Business App.

• The customer logs out of the device running the WhatsApp Business App, including the device used during the initial onboarding.

• The number is banned within the WhatsApp Business App. Once the ban is lifted, the Embedded Signup process must be completed again.