# Standard Business Verification

{% hint style="info" %}

#### Coexistence Accounts

**Standard Business Verification not supported:** [Standard Business Verification](/docs/resources/meta-business-verification/standard-business-verification.md) is **not available for coexistence** accounts. Alternatively, you may use [Partner-Led Business Verification (PLBV) ](/docs/resources/meta-business-verification/partner-led-business-verification-plbv.md)or  [Meta Verified for Business](/docs/resources/meta-business-verification/meta-verified-for-business.md).
{% endhint %}

{% hint style="warning" %}
Documents must be uploaded exclusively by an authorized representative of the Business. Partners, Tech Providers, and ISVs are not permitted to upload documents on the Business’s behalf.
{% endhint %}

## Preparing for Business Verification

To improve your chances of being verified by Meta, make sure that:

* Your **company website** is active, secured with SSL, and lists the same name, address, and phone number as in Meta business portfolio.
* Your **business email** uses the same domain as your website (e.g., <name@company.com>).
* If verifying by **phone number**, ensure the number can receive calls or SMS (disable IVR temporarily if needed).
* Your **legal/trade name** in the documentation matches the one on your website and Facebook Page. If different, clearly show the relationship (e.g., footer note: *“Company ABC powered by Company D”*).

## Steps

{% stepper %}
{% step %}
**Access the** [**Security Center**](https://business.facebook.com/settings/security)

Go to **Meta Business Suite → Security Center → Start Verification**.

<img src="/files/-MHGh-C0vl8fPj4SkMgN" alt="" data-size="original">
{% endstep %}

{% step %}
**Select your business asset**

{% hint style="danger" %}
**If your business is not listed:**&#x20;

* Select **None of these match**.
* Continue with the document upload, on **Step 6**.
  {% endhint %}

If your business **is listed**:

* Confirm your business details.
* Select a phone number you can access and click **Next**.
* Double-check for typos: once submitted, details cannot be edited.
  {% endstep %}

{% step %}
**Get a verification code**

* Choose how to receive the code: **text message, phone call, or email**.
* The phone option may not be available in all countries.
* The email must use the same domain as your website.
  * ✅ Accepted: `name@business.com` / `www.business.com`
  * ❌ Not accepted: `name@gmail.com` / `www.business.com`
    {% endstep %}

{% step %}
**Domain verification (alternative option)**

* If your domain is already verified, select **Use Domain Verification**.
* If not, complete the domain verification process, then return and continue.
  {% endstep %}

{% step %}
**Enter verification code**

* Enter the code received and click **Submit**.
* If you use domain verification, you can skip this step.

{% hint style="success" %}
Go to **Step 8**. Steps 6 and 7 are for non listed business.&#x20;
{% endhint %}
{% endstep %}

{% step %}
**Upload proof of legal business name**

* Provide an official document that matches the legal name in step 1.
  * Examples: business license, articles of incorporation, tax registration.
* Check the official list of accepted documents before submitting.
  {% endstep %}

{% step %}
**Upload proof of business address or phone number**

* Provide a document showing both your legal name and address/phone.
* Examples: utility bill, bank statement.
  {% endstep %}

{% step %}
**Wait for Meta’s review**

* Meta reviews submissions within **up to 14 business days**.
* You can track progress in **Meta Business Suite → Security Center** or, if you’re a 360Dialog client, in the **360Dialog Hub**.
  {% endstep %}

{% step %}
**Receive verification status**

* You’ll be notified by Meta once your business is verified.
* Verified status will also appear in your Meta Business Suite.\
  ![](/files/I6fg7k5w2hrQsTElaCpY)
  {% endstep %}
  {% endstepper %}

{% hint style="info" %}
It is mandatory that the Meta business portfolio is owned by the business who is sending messages. Adding users who do not belong to this company can cause your Meta business portfolio to be blocked.
{% endhint %}

## Troubleshooting

### My Business Verification Request Was Rejected – What to Do

{% stepper %}
{% step %}
**Check the rejection email**

* You will receive an email from Meta explaining that your documents did not pass the verification process.
  {% endstep %}

{% step %}
**Review the rejection details in Meta Business Suite**

* Go to **Meta Business Suite → Security Center → Contact Facebook** (under the rejection message).<br>

  <figure><img src="/files/xIEJHF89rty2ftrT3BFw" alt="" width="563"><figcaption></figcaption></figure>

* On the new page, you will see your **ticket/case number**.<br>

  <figure><img src="/files/CvUbwfZjKxoRJIh6jDeP" alt="" width="563"><figcaption></figcaption></figure>

{% endstep %}

{% step %}
**Interact with Facebook Support**

* Click **Read More** to start a direct conversation with Facebook Support.
* Support can clarify what is missing or incorrect in your documents.
* Assistance is available in multiple languages.
  {% endstep %}

{% step %}
**If you still need help**

* Contact our Support Team and include the following information:
  * Registered phone number.
  * WABA ID.
  * Meta business portfolio ID.
  * Screenshot of **Business Info** page.
  * Screenshot of **Security Center** page.
  * All documents you submitted.
  * Your Meta case number.
    {% endstep %}
    {% endstepper %}

### If the Start Verification button is not available

If you cannot see the **Start Verification** button, your Meta business portfolio may not yet be eligible for verification:<br>

<figure><img src="/files/SBnnluvppoyID02dMpmK" alt=""><figcaption></figcaption></figure>

### How to enable the button

{% stepper %}
{% step %}
**Complete Business Info**

* Go to **Meta Business Suite → Settings → Business Info**.
* Fill out all required fields (legal name, address, phone, website).
  {% endstep %}

{% step %}
**Create a WhatsApp Business account**

* Use the **360dialog signup form** to create your account.
  {% endstep %}

{% step %}
**Limited Access Tier**

* Your WhatsApp Business account will initially be placed under the **Limited Access Tier**.
  {% endstep %}

{% step %}
**Standard Access Tier**

* Once your verification process is completed, the account will automatically move to the **Standard Access Tier**, and the **Start Verification** button will become available.
  {% endstep %}
  {% endstepper %}


---

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