How to get support
This page describes how to get help from the 360dialog Support team.
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This page describes how to get help from the 360dialog Support team.
Last updated
Was this helpful?
Was this helpful?
To get assistance from our support team, please follow these steps:
Go to the 360dialog Client Hub.
Click on Login.
Enter your Username and Password, then click Continue.
Once logged in, click on the Support Widget located at the bottom right corner of the screen.
Click Messages > Ask a question
The Support Widget is available anywhere in the 360dialog Hub.
To ensure timely and effective support, you are expected to provide reasonable cooperation and accurate, complete information during the investigation and resolution of any issues. This includes, but is not limited to:
Identifying the specific components or features of the Service affected
Attaching screenshots or screen recordings that illustrate the issue
Describing the impact of the issue on users or business operations
Indicating the date and time when the issue was first observed
Providing step-by-step instructions to reproduce the issue
Supplying relevant log files, diagnostic data, or system outputs
Sharing the exact wording of error messages, including any error codes
Including API request payloads and corresponding server responses
Failure to provide sufficient information may result in delays in response or resolution times.
Do not start multiple chats for the same issue. Use a single chat per issue to avoid confusion and delays.
Do not combine multiple unrelated issues in one chat. Submit one request per issue to ensure faster handling.
Never share full API keys. Our support team will never request full keys—only partial references if needed.
Do not share confidential information such as personal details or passwords in the chat.
Do not include information about multiple clients in the same chat. Each support request must relate to a single client to ensure data privacy and maintain GDPR compliance.