BSP permission

To manage the WhatsApp Business Account (WABA), our Business Solution Provider (BSP) permission must be assigned at the WABA level.

Without BSP permission, we don´t have access to the waba, so the messaging will not work as well.

How to check the BSP permission

In the WhatsApp accounts section, we can check a particular WhatsApp account. In the partner section, the current partner is listed. To manage the account properly, we need full access.

BSP permission removed

Once the BSP permission is removed, we don´t have access to the WABA, so we can´t manage the account, and it stops working. The error message is displayed in the 360dialog Hub : Please contact support. Something is preventing this number from working

Then, in the Manage WhatsApp Business account section, we can see the exact reason:

We couldn’t load your WhatsApp Commerce settings. The linked phone number is no longer active or has been removed from Meta, and messaging/number functionality will not work until resolved. Please contact support to resolve this issue.

How to re-add the BSP permission

Cloud API Numbers

There are two options:

1. Option: Go to the waba and add our ID: 734443296905665

1. Option: Repeat the Embedded Signup and, during registration, select the same existing waba. This action will assign our BSP permission to the waba

COEX numbers

It is not possible to assign a partner to waba, so you need to repeat the registration according to the following steps:

1. First, you will have to disconnect from Cloud API. To do so, access your WhatsApp Business App and navigate to Settings > Account > Business Platform and click the Disconnect Account button.

2. Then it is necessary to redo the onboarding process as explained here, but it is important that the same waba that was used before is selected during this process