Migrating phone numbers

Making sure the account is registered as WhatsApp Business API
These steps are only for numbers registered as WhatsApp Business API accounts. If you are not sure your client's number is registered as a WhatsApp Business API, try messaging it. 
If the Call icon 
 appears in the top right of the app, it means that this is a WhatsApp Business App account. In this case, you should follow the steps outlined here. 
If the Call icon is not available, you can move forward with Migrating existing WABA.
Migrating existing WABA
When a client wants to migrate an existing WABA, there are two possibilities:
WABA is registered with another BSP, so it needs to be ported to 360dialog
In this case, you should follow the Number Porting process.
WABA is already registered with 360dialog and the account needs to be migrated to your Partner Hub
In this case, the client should follow the Partner Change process.
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Partner change (between 360dialog Partners)

Last modified 1mo ago