Billing Models

360Dialog offers two billing models designed to support different partner business structures. The billing model selected during 360Dialog Partner Hub creation determines:

• How costs are charged

• Who receives invoices

• Who is responsible for payment

Billing is configured using the currency selected during onboarding, which also determines pricing for partner plans, channel subscriptions, and WhatsApp messaging fees.

Supported billing currencies:

• EUR

• USD

The selected Partner Hub currency will apply to all associated 360Dialog Client Subcriptions, Invoices and WhatsApp costs. Ensuring the correct currency is chosen during the Partner Hub setup helps maintain a consistent billing structure across all connected accounts.

Billing Model Selection

360Dialog Partners can choose a Hub model based on their operational preferences.

The billing currency selected during 360Dialog Partner onboarding determines the currency used for all partner plan fees, client channel pricing, and invoices.

Clients onboarded through a 360Dialog Integration Partner receive preferential pricing on the monthly subscription license fee, regardless of the Hub billing model selected.

Partner-Paid

Partner-Paid supports partners who prefer full control over pricing and client billing. This allows 360Dialog Partners to define an end pricing strategy and bundle messaging with other services as needed.

1

Active Growth or Premium Partner Plan

2

The partner is responsible for all platform costs associated with phone numbers connected to the Partner Hub ID

3

Partner maintains a shared credit balance across all channels

4

Partners receive consolidated invoices

5

Failed Partner payments result in a global suspension of all associated client channels.

6

For more, see Partner-Paid

Direct-Paid

Direct-Paid supports partners who prefer to reduce operational overheads by requesting 360Dialog manage client billing on their behalf.

1

Active Growth or Premium Partner Plan

2

Clients are responsible for paying their own platform costs

3

Each client maintains an individual per-channel prepaid credit balance

4

Clients receive separate invoices per channel

5

Failed Partner payments result in a global suspension of all associated client channels.

6

For more, see Direct-Paid

Payment Methods and Fees

360Dialog supports Credit / Debit Card payments globally. 360Dialog Partners operating in Brazil have access to additional local payment methods.

	Support	Processing Fee
Credit / Debit Card	Yes	4%
Pix (Brazil)	Yes	No fee
Boleto (Brazil)	Yes	No fee

Pix and Boleto payment methods are available only for Partner Accounts operating in Brazil. To enable Pix or Boleto, click Contact Support.

For more, see Payments