# Utility Messages Utility messages are the backbone of a great WhatsApp experience. They keep customers informed with timely and relevant updates: from order confirmations and delivery tracking to account alerts and appointment reminders; all inside the channel they already use every day. This section brings together everything you need to design, send, and optimize utility messages on WhatsApp with 360Dialog. You’ll find articles that help you to define your use cases, write better messages, stay compliant, or roll out automation at scale. Whether you’re just starting with utility messaging or looking to refine an existing setup, use these docs as a practical reference to build high-performing, customer-friendly journeys. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.360dialog.com/partner/messaging/utility-messages.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.