Invoices

The Invoices page in the 360Dialog Partner Hub provides an overview of all platform costs generated from WhatsApp messaging activity on 360Dialog.

Invoices can be viewed, downloaded, and paid directly from this page.

The types of invoices displayed depend on the configured billing model.

Partner Plan Invoice

All partners receive a Partner Plan invoice, regardless of the billing model selected. This applies to both Direct-Paid and Partner-Paid partners.

	Description	Issued
Partner Plan	Monthly subscription fee for the selected Partner Plan.	Issued on the 1st of each month

For more, see Partner plan

Additional Invoices

For partners using the Partner-Paid billing model, additional invoices are generated for channel subscriptions and usage.

	Description
	Description	Issued
License Fee	Monthly subscription fee for each active WhatsApp channel	Issued on the 1st of each month
Monthly Closing Invoice (MCI)	Monthly invoice summarizing WhatsApp messaging usage and other platform charges for the previous billing period	Issued on the 1st day of each month
Usage Top-Up	Invoice generated when credits are added to the credit balance	Issued each time a top-up is processed

For more, see Monthly Closing Invoice (MCI)

Usage Reports

For partners using the Partner-Paid billing model, the following detailed reports are generated and sent each month.

WhatsApp Usage Summary by WABA

Monthly breakdown of billable messages by category (Marketing, Utility, Authentication) and associated costs per channel

Daily Message Counts

Granular report showing daily delivered volumes grouped by channel and category

Invoice Status

Each invoice includes a status indicator showing if any action is required

	Description	Action
Pending	Invoice has been issued and an automatic payment attempt is scheduled.	No action required unless payment fails
Unpaid	Automatic payment was not completed or manual payment is required.	Manual payment required
Paid	Invoice has been successfully paid.	No action required

Partners receive all relevant invoice documents reflecting subscription fees, credit top-ups, and usage charges, according to the configured billing model.