# Billing Tab

The Billing page in the 360Dialog Partner Hub is the central location for managing company billing details and payment methods.

It ensures that all invoices are issued correctly and that payments can be processed without interruption.

<figure><img src="/files/YxBQFRgNEzgpe2fBmqj7" alt=""><figcaption></figcaption></figure>

## Invoicing Details

The Invoicing details section defines the legal and financial information used on all invoices issued to the Partner.

This information must be kept accurate and up to date.

{% hint style="info" %}
Invoices cannot be reissued once created.
{% endhint %}

### Required Information

| Field      | Description                                              |
| ---------- | -------------------------------------------------------- |
| Legal Name | Registered company name                                  |
| Email      | Billing contact for receiving invoices and notifications |
| Address    | Registered business address                              |
| Country    | Determines tax treatment                                 |
| VAT ID     | Used for tax calculation and exemptions                  |

### How to update

{% stepper %}
{% step %}
Select Edit Information&#x20;

<figure><img src="/files/63JUgjUzu600lrJNHf8E" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Email and VAT ID are the only fields that can be manually updated

<figure><img src="/files/xQHSfzFIER9H380Sh136" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
For changes to Legal name, Address or Country, please reach out to [Support](broken://pages/Kd3KIv5Lqbk72d8npBQM)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Changes will be applied from the next billing cycle
{% endhint %}

## VAT and Withholding Tax

VAT treatment is determined by the company’s registered country and the VAT ID provided in the Partner Hub.

### VAT Application

| Region               | VAT Treatment           |
| -------------------- | ----------------------- |
| Germany              | 19% VAT applied         |
| EU (valid VAT ID)    | No VAT (reverse charge) |
| EU (no valid VAT ID) | 19% VAT applied         |
| Outside EU           | No VAT applied          |

VAT IDs should be entered correctly during account setup to ensure accurate invoicing.

EU companies can verify VAT ID on the [European Commission](https://ec.europa.eu/taxation_customs/vies/#/vat-validation) website.

## Manage Payment Methods

Payment methods can be added and managed in the 360Dialog Partner Hub to support both manual and automated payments.

<figure><img src="/files/K9IRUUESfbwOs1fkUKPV" alt=""><figcaption></figcaption></figure>

* A new payment method can be added at any time
* One payment method should be set as primary
* Saved methods can be selected manually for one-time payments
* For automated charges (e.g. Partner Plan, Auto-Renewal), the system charges the primary method

{% hint style="info" %}
If a payment fails, the system may attempt to charge another saved method to help avoid service interruptions.
{% endhint %}

## Supported Payment Methods

360Dialog supports Credit / Debit Card payments globally. Additional local payment methods are available for partners operating in Brazil.

### Processing Fees

A processing fee applies to credit card payments for usage-related charges.

| Method              | Processing Fee |
| ------------------- | -------------- |
| Credit / Debit Card | 4%             |
| Pix (Brazil)        | No fee         |
| Boleto (Brazil)     | No fee         |

{% hint style="info" %}
Pix and Boleto are available only for partner accounts operating in Brazil.

To enable Pix or Boleto, contact [Support](broken://pages/Kd3KIv5Lqbk72d8npBQM)
{% endhint %}

For more, see [Payments](https://docs.360dialog.com/docs/get-started/payments)


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