Billing Tab

The Billing tab in the 360Dialog Partner Hub provides access to invoicing details and payment methods.

Use this page to manage company billing information and payment methods used for invoices and automated payments.

Invoicing Details

The Invoicing Details section contains the legal and financial information used for Partner invoices.

This information should be kept accurate and up to date.

Invoices cannot be reissued once they have been created.

Required Information

Field	Description
Legal Name	Registered company name
Email	Billing contact for receiving invoices and notifications
Address	Registered business address
Country	Determines tax treatment
VAT ID	Used for tax calculation and exemptions

Update Invoicing Details

1

Select Edit Information

2

Email and VAT ID are the only fields that can be manually updated

To update the legal name, address, or country, contact Support

Changes take effect from the next billing cycle.

VAT and Withholding Tax

VAT treatment is determined by the registered company country and the VAT ID configured in the Partner Hub.

VAT IDs should be entered correctly during account setup to ensure accurate invoicing.

EU VAT IDs can be verified on the European Commission website.

VAT Application

Region	VAT Treatment
Germany	19% VAT applied
EU (valid VAT ID)	No VAT (reverse charge)
EU (no valid VAT ID)	19% VAT applied
Outside EU	No VAT applied

Payment Methods

Payment methods can be added and managed in the Partner Hub.

• Add a payment method at any time.

• Set one payment method as the primary payment method.

• Select any saved payment method for one-time payments.

• Automated charges, such as Partner Plans and Auto-Renewal, are charged to the primary payment method.

• If a payment fails, another saved payment method may be used to help avoid service interruptions.

Supported Payment Methods

360Dialog supports credit and debit card payments globally.

Pix and Boleto are available only for Partner Accounts operating in Brazil.

To enable Pix or Boleto, contact Support.

Processing Fees

A processing fee applies to card payments for usage-related charges.

Method	Processing Fee
Credit / Debit Card	4%
Pix (Brazil)	No fee
Boleto (Brazil)	No fee

For more information, see Payments.