> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/partner/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/partner/partner-hub/billing-tab.md).
# Billing Tab
The Billing tab in the 360Dialog Partner Hub provides access to invoicing details and payment methods.
Use this page to manage company billing information and payment methods used for invoices and automated payments.
## Invoicing Details
The Invoicing Details section contains the legal and financial information used for Partner invoices.
This information should be kept accurate and up to date.
Invoices cannot be reissued once they have been created.
### Required Information
| Field | Description |
| ---------- | -------------------------------------------------------- |
| Legal Name | Registered company name |
| Email | Billing contact for receiving invoices and notifications |
| Address | Registered business address |
| Country | Determines tax treatment |
| VAT ID | Used for tax calculation and exemptions |
### Update Invoicing Details
{% stepper %}
{% step %}
Select "Edit Billing Details"
{% endstep %}
{% step %}
Email and VAT ID are the only fields that can be manually updated.
{% endstep %}
{% endstepper %}
To update the legal name, address, or country, contact [Support](broken://pages/Kd3KIv5Lqbk72d8npBQM)
Changes take effect from the next billing cycle.
## VAT and Withholding Tax
VAT treatment is determined by the registered company country and the VAT ID configured in the Partner Hub.
VAT IDs should be entered correctly during account setup to ensure accurate invoicing.
EU VAT IDs can be verified on the [European Commission website](https://ec.europa.eu/taxation_customs/vies/#/vat-validation).
### VAT Application
| Region | VAT Treatment |
| -------------------- | ----------------------- |
| Germany | 19% VAT applied |
| EU (valid VAT ID) | No VAT (reverse charge) |
| EU (no valid VAT ID) | 19% VAT applied |
| Outside EU | No VAT applied |
## Payment Methods
Payment methods can be added and managed in the Partner Hub.
* Add a payment method at any time.
* Set one payment method as the primary payment method.
* Select any saved payment method for one-time payments.
* Automated charges, such as Partner Plans and Auto-Renewal, are charged to the primary payment method.
* If a payment fails, another saved payment method may be used to help avoid service interruptions.
## Supported Payment Methods
360Dialog supports credit and debit card payments globally.
Pix and Boleto are available only for Partner Accounts operating in Brazil.
To enable Pix or Boleto, contact [Support](broken://pages/Kd3KIv5Lqbk72d8npBQM).
## Processing Fees
A processing fee applies to card payments for usage-related charges.
| Method | Processing Fee |
| ------------------- | -------------- |
| Credit / Debit Card | 4% |
| Pix (Brazil) | No fee |
| Boleto (Brazil) | No fee |
For more information, see [Payments](https://docs.360dialog.com/docs/get-started/payments).
## Subscription (Partner Plan)
The active Partner Plan subscription is displayed with key details:
| Item | Description |
| ------------- | ---------------------------------------------------- |
| Current plan | Current Partner Plan (e.g. Starter, Growth, Premium) |
| Status | Indicates if the plan is active |
| Monthly Price | Recurring monthly fee |
## Manage Subscription
The Manage option provides access to Partner Plan subscription changes.
### Upgrade Partner Plan
* Available for all Partner Plans.
* Effective immediately.
* Channel pricing is automatically updated based on the new Partner Plan, and a pro rata invoice will be issued at the end of the current month.
For more see[ Invoices](/partner/partner-hub/invoices-tab.md)
### Downgrade Partner Plan
* Available for all Partner Plans.
* Effective from the start of the next billing cycle.
* Channel pricing is automatically updated based on the new Partner Plan.
### Cancel Partner Plan
The Cancel option becomes available once the following requirements are met:
* All channels in the Partner Account have been cancelled.
* All outstanding invoices have been paid.
Once initiated, Partner Plan cancellation takes effect 30days to the end of the month.
The Partner Account remains active and billable until the cancellation takes effect. All usage fees, channel licence fees, and any other applicable charges incurred during the notice period remain payable.
For assistance with cancellation, contact [Support](broken://pages/Kd3KIv5Lqbk72d8npBQM) or speak with your Account Manager.
---
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