Billing Tab

The Billing page in the 360Dialog Partner Hub is the central location for managing company billing details and payment methods.

It ensures that all invoices are issued correctly and that payments can be processed without interruption.

Invoicing Details

The Invoicing details section defines the legal and financial information used on all invoices issued to the Partner.

This information must be kept accurate and up to date.

Invoices cannot be reissued once created.

Required Information

Field	Description
Legal Name	Registered company name
Email	Billing contact for receiving invoices and notifications
Address	Registered business address
Country	Determines tax treatment
VAT ID	Used for tax calculation and exemptions

How to update

1

Select Edit Information

2

Email and VAT ID are the only fields that can be manually updated

3

For changes to Legal name, Address or Country, please reach out to Support

Changes will be applied from the next billing cycle

VAT and Withholding Tax

VAT treatment is determined by the company’s registered country and the VAT ID provided in the Partner Hub.

VAT Application

Region	VAT Treatment
Germany	19% VAT applied
EU (valid VAT ID)	No VAT (reverse charge)
EU (no valid VAT ID)	19% VAT applied
Outside EU	No VAT applied

VAT IDs should be entered correctly during account setup to ensure accurate invoicing.

EU companies can verify VAT ID on the European Commission website.

Manage Payment Methods

Payment methods can be added and managed in the 360Dialog Partner Hub to support both manual and automated payments.

• A new payment method can be added at any time

• One payment method should be set as primary

• Saved methods can be selected manually for one-time payments

• For automated charges (e.g. Partner Plan, Auto-Renewal), the system charges the primary method

If a payment fails, the system may attempt to charge another saved method to help avoid service interruptions.

Supported Payment Methods

360Dialog supports Credit / Debit Card payments globally. Additional local payment methods are available for partners operating in Brazil.

Processing Fees

A processing fee applies to credit card payments for usage-related charges.

Method	Processing Fee
Credit / Debit Card	4%
Pix (Brazil)	No fee
Boleto (Brazil)	No fee

Pix and Boleto are available only for partner accounts operating in Brazil.

To enable Pix or Boleto, contact Support

For more, see Payments