> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/partner/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/partner/partner-hub/billing-tab/brazil-pix-and-boleto-paymnets.md).

# Brazil - Pix & Boleto Paymnets

{% hint style="info" %}
This article is also available in **English**. You can [access it here](#english).
{% endhint %}

## Português (Brasil)

### Métodos de Pagamento no Brasil – Pix & Boleto

Os parceiros premium da 360Dialog no Brasil podem usar Pix e Boleto como métodos de pagamento locais.

| Benefício                          | Por que é importante                                   |
| ---------------------------------- | ------------------------------------------------------ |
| **Maior taxa de sucesso**          | Evita problemas com cartões de crédito internacionais. |
| **Menores custos**                 | Sem taxas altas de transferência bancária.             |
| **Pagamentos mais rápidos**        | Pix é processado de forma instantânea.                 |
| **Gestão financeira mais simples** | Pagamentos locais facilitam a contabilidade.           |

### Como habilitar Pix & Boleto

| Etapa                       | Ação                                                              |
| --------------------------- | ----------------------------------------------------------------- |
| **1. Abrir o Suporte**      | Acesse o Partner Hub → Chat de Suporte → Iniciar nova conversa.   |
| **2. Solicitar Ativação**   | Peça ao time de suporte para habilitar Pix e/ou Boleto.           |
| **3. Fornecer CPF ou CNPJ** | **CPF** = parceiros individuais, **CNPJ** = empresas registradas. |
| **4. Aguardar Confirmação** | Ativação em até 24h. Após isso, Pix & Boleto estarão prontos.     |

### Realizando Pagamentos

* Pague faturas em aberto via Pix ou Boleto.
* Adicione saldo ao seu Crédito para cobrir custos de mensagens.

### ▶ Guia de Video Pix e Boleto

{% tabs %}
{% tab title="Pagando uma Fatura em Aberto" %}

* Você pode pagar qualquer fatura pendente usando Pix ou Boleto.
* Assista ao vídeo abaixo para um guia passo a passo.

{% embed url="<https://drive.google.com/file/d/1M_C3ax7oPcGaLoiscDqc3eTDN9sltlMT/view?usp=sharing>" %}
Formas de pagamento: Pague fatura com Pix
{% endembed %}

{% endtab %}

{% tab title="Recarregando o Saldo da Conta" %}

* Adicione saldo facilmente usando Pix ou Boleto para manter o serviço ininterrupto.
* Assista ao vídeo abaixo para ver como recarregar seu saldo.

{% embed url="<https://drive.google.com/file/d/1a_4n8jNQLhBkydgG0ZbxawSsgwRm68xI/view?usp=sharing>" %}
Recarregue o saldo com Boleto
{% endembed %}

{% endtab %}
{% endtabs %}

### Perguntas Frequentes (FAQ)

| Pergunta                               | Resposta                                                                         |
| -------------------------------------- | -------------------------------------------------------------------------------- |
| **Quem pode usar Pix & Boleto?**       | Todos os parceiros brasileiros com conta ativa no Partner Hub.                   |
| **Quanto tempo leva o processamento?** | Pix = instantâneo. Boleto = até 48h.                                             |
| **Os pagamentos são reembolsáveis?**   | Não. Pix e Boleto não têm reembolso.                                             |
| **Há limites de valor?**               | Não há limites fixos. Se aplicável, o Suporte informará.                         |
| **E se o pagamento falhar?**           | Verifique os dados bancários e tente novamente. Se persistir, contate o Suporte. |
| **Receberei Nota Fiscal brasileira?**  | Não. Todas as faturas são emitidas pela 360Dialog GmbH (Alemanha).               |
| **Existem taxas adicionais?**          | A 360Dialog não aplica taxas extras. O parceiro cobre taxas do EBANX + IOF.      |
| **Qual taxa de câmbio é usada?**       | O EBANX aplica a taxa vigente no momento da criação do pagamento.                |

#### Precisa de Ajuda?

**Em caso de dúvidas, entre em contato com o Suporte 360Dialog via Partner Hub.**

***

## English

### Brazil Payment Methods – Pix & Boleto

360Dialog Premium Partners in Brazil can use Pix and Boleto as local payment methods.

| Benefit                  | Why It Matters                                   |
| ------------------------ | ------------------------------------------------ |
| **Higher success rates** | Avoid issues with international credit cards.    |
| **Lower costs**          | No high bank transfer fees.                      |
| **Faster payments**      | Pix is processed instantly.                      |
| **Simpler accounting**   | Local payments make financial management easier. |

These options are available for both invoice payments and balance top-ups.

### Enable Pix & Boleto

| Step                         | Action                                                         |
| ---------------------------- | -------------------------------------------------------------- |
| **1. Open Support Chat**     | Log in to Partner Hub → Support Chat → Start new conversation. |
| **2. Request Activation**    | Ask support to enable Pix and/or Boleto for your account.      |
| **3. Provide CPF or CNPJ**   | **CPF** = individuals, **CNPJ** = registered businesses.       |
| **4. Wait for confirmation** | Activation takes up to 24 hours.                               |

Once confirmed, Pix & Boleto are ready to use.

### &#x20;Pix & Boleto Payments

* You can pay any unpaid invoice using Pix or Boleto.
* You can also add funds to your Credit Balance to cover messaging usage.

### ▶ Pix & Boleto Video Guide

{% tabs %}
{% tab title="Paying an Unpaid Invoice" %}

* Pay any unpaid invoice using Pix or Boleto.
* Watch the video below for a step-by-step process.

{% embed url="<https://drive.google.com/file/d/1M_C3ax7oPcGaLoiscDqc3eTDN9sltlMT/view?usp=sharing>" %}
Payment Methods: Pay unpaid invoice with Pix
{% endembed %}

{% endtab %}

{% tab title="Topping Up Partner Balance" %}

* Easily add funds using Pix or Boleto to maintain uninterrupted service.
* Watch the video below to see how to top up the Partner Balance.

{% embed url="<https://drive.google.com/file/d/1a_4n8jNQLhBkydgG0ZbxawSsgwRm68xI/view?usp=sharing>" %}
Top up balance with Boleto
{% endembed %}
{% endtab %}
{% endtabs %}

### FAQs

| Question                                  | Answer                                                                                         |
| ----------------------------------------- | ---------------------------------------------------------------------------------------------- |
| **Who can use Pix & Boleto?**             | Available to all Brazilian partners with an active Partner Account.                            |
| **How long does processing take?**        | Pix = instant. Boleto = up to 48h.                                                             |
| **Are payments refundable?**              | No. Once processed, Pix & Boleto payments are non-refundable.                                  |
| **Payment limits?**                       | No fixed min/max limits. If limits apply, support will notify you.                             |
| **What if my payment fails?**             | Check bank details and retry. If still not confirmed, contact support.                         |
| **Do I receive a Brazilian Nota Fiscal?** | No. Invoices are issued by 360Dialog GmbH (Germany). A German invoice will always be provided. |
| **Are there extra fees?**                 | No additional fees from 360Dialog. Partners cover any processor fees (EBANX) and IOF tax.      |
| **What FX rate is used?**                 | Conversion is based on the live FX rate applied by EBANX at the moment of payment.             |

Need Help?

For any issues with Pix or Boleto payments, contact the 360Dialog Support Team via Partner Hub.


---

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