> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/partner/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/partner/partner-hub/channels/channel-details.md).

# Channel details

The Channel Details section provides a comprehensive overview of a specific client integration.

To access these details, click on any channel:

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2FbcfLnip227dHnGFBnRnt%2Fimage.png?alt=media&amp;token=7f70c3d3-0864-4a39-829c-3f478e80e41d" alt=""><figcaption></figcaption></figure>

## Main Categories

In the channel detail sections, there are 5 main categories:&#x20;

* [Details](#details)
* [Profile](#profile)
* [Templates](#templates)
* [Insights](#insights)
* [Activity](#activity)

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2FsiJqNV6VfLkqZcrJFKE1%2Fimage.png?alt=media&amp;token=51691dbf-376c-4c3e-a9e0-76fd740c376e" alt=""><figcaption></figcaption></figure>

### Details

This section is divided into 4 categories:&#x20;

* [Channel Details](#channel-details)
* [API Settings](#api-settings)
* [Meta Business Settings](#meta-business-settings)
* [Commerce Settings](#commerce-settings)

#### Channel Details

In this section, you can view or manage the following.

| Feature                  | Editable       |
| ------------------------ | -------------- |
| Display Name             | Yes            |
| Subscription             | Yes            |
| Quality Rating           | No (View only) |
| Business Username        | Yes            |
| Business messaging Limit | No (View only) |

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2FGx3Ax5xi69XsG73UEfd2%2Fimage.png?alt=media&amp;token=389ff6a4-4882-464f-97bb-d066c54897da" alt=""><figcaption></figcaption></figure>

#### API Settings

In this section, you can view or manage the following.

| Feature             | Editable       |
| ------------------- | -------------- |
| Api Key             | Yes            |
| Data Storage Region | Yes            |
| Partner Acces       | No (View only) |
| Timezone ID         | No (View only) |
| Channel webhook URL | Yes            |
| Namespace           | No (View only) |
| Waba Webhook URL    | Yes            |

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2FcVXNX5B30sZchLpdxoRi%2Fimage.png?alt=media&amp;token=235b6d82-5e7e-420b-a6f0-dce6e95e948e" alt=""><figcaption></figcaption></figure>

#### Meta Business Settings

In this section, you can view or manage the following.

| Feature                   | Editable       |
| ------------------------- | -------------- |
| Meta Business Portfolio   | No (View only) |
| WhatsApp Business Account | No (View only) |
| Channel External ID       | No (View only) |
| Messaging Currency        | Yes            |

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2F1QAKwSrYdDqKa9AmVxDu%2Fimage.png?alt=media&amp;token=6a4fb34a-52a6-4e9c-96c2-6cfe9250db86" alt=""><figcaption></figcaption></figure>

#### Commerce Settings

In this section, you can view or manage the following.

| Feature             | Editable       |
| ------------------- | -------------- |
| Catalog Feature     | No (View only) |
| Cart feature        | No (View only) |
| Channel External ID | No (View only) |
| Messaging Currency  | Yes            |

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2FUrjPahWWRLd2egQf3hXH%2Fimage.png?alt=media&amp;token=7aecbe16-11f5-4dff-a8dc-b304732f36c6" alt=""><figcaption></figcaption></figure>

### Profile

In this section, the customer´s business profile is visible. You can view or manage the following.

| Feature             | Editable       |
| ------------------- | -------------- |
| Display name        | No (View only) |
| Profile Picture     | Yes            |
| Category            | Yes            |
| Description         | Yes            |
| Email               | Yes            |
| Address             | Yes            |
| Website (primary)   | Yes            |
| Website (secondary) | Yes            |

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2FaQHQ1JflzJ8pk3q5I2dn%2Fimage.png?alt=media&amp;token=fe3b31db-296f-46b3-8218-9517997370d6" alt=""><figcaption></figcaption></figure>

### Templates

In this section, the customer´s templates are visible. You can view or manage the following.

| Feature                         | Editable       |
| ------------------------------- | -------------- |
| Template info                   | No (View only) |
| Create new template             | Yes            |
| Replicate template              | Yes            |
| Delete template                 | Yes            |
| Add language                    | Yes            |
| Edit template                   | Yes            |
| Synchronise templates with Meta | Yes            |
| Search for template             | No (View only) |

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2FGJZMqlXZKi9OLaD1G95F%2Fimage.png?alt=media&amp;token=f1b732d6-509b-42c4-baed-799dc9eff8ab" alt=""><figcaption></figcaption></figure>

### Insights

In this section, the customer´s insights are visible. You can view  the following:&#x20;

* Messages
* Messages Breakdown
* Costs
* Calls

More info can be found [here](https://docs.360dialog.com/docs/hub/insights).&#x20;

### Activity

In this section, the channel´s activities are visible, such as when the API key has been created or a webhook URL has been set up.&#x20;

<figure><img src="https://2248475362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuyAl2S0lSHJaNDXJHo7A%2Fuploads%2F764cNLya4g0KooMUNpQs%2Fimage.png?alt=media&amp;token=2e1e1465-565c-4811-8fdb-4e8130930266" alt=""><figcaption></figcaption></figure>


---

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