Integration

This page describes the configuration of technical parameters and integration credentials for a Partner Account.

The Integration Settings section contains the core identifiers and endpoints required to manage the connection between 360dialog, Meta, and a Partner's own infrastructure.

To access these configurations, navigate to Integration

IDs

• Partner ID – A unique, system-generated identifier for the Partner Account. This ID is permanent and cannot be edited or customised.

• Solution ID – The Meta Solution ID associated with the partner application. This must be a numeric sequence between 14 and 18 digits in length. A Solution ID is retrieved from the Meta App Dashboard.

Webhooks and Redirects

• Partner Webhook URL - This is the resource to which 360dialog sends real-time event notifications regarding WhatsApp accounts. This URL can be added or edited to point to a preferred listener service.

• Redirect URL (Integrated Onboarding) - The resource to which 360dialog redirects clients after they complete a number registration via the Embedded Signup flow. This URL can be updated to manage the post-onboarding user experience.

Global Configurations

These settings define default behaviours for all WhatsApp numbers registered under the Partner Account.

• Data Storage Region - This defines the local storage region for the Meta Cloud API. For example, if the Data Storage Region is set to US, all numbers registered under the account will default to US-based local storage.

• Legacy Token Authentication - This option allows authentication using legacy token-based access. For enhanced security, it is recommended to disable this feature and use API key authentication instead.

• Route Marketing via MM API - When enabled, this setting routes marketing messages via the MM API where possible. If a message is ineligible for this path, it automatically falls back to the Cloud API to ensure delivery.