Invoices Tab

The Invoices page in the Partner Hub provides an overview of all platform costs generated as a 360Dialog Partner.

Invoices can be viewed, downloaded, and paid directly from this page.

The types of invoices displayed depend on the configured billing model.

For more, see Billing Models

Invoice Status

Each invoice includes a status indicator showing if any action is required

	Description	Action
Pending	Invoice has been issued and an automatic payment attempt is scheduled	No action required unless payment fails
Unpaid	Automatic payment was not completed - account is at risk of service suspension	Manual payment required
Paid	Invoice has been successfully paid	No action required

Partners receive all relevant invoice documents reflecting subscription fees, credit top-ups, and usage charges, according to the configured billing model.

Invoice Types

Partner Plan

Monthly platform fee for access to the Partner Hub and APIs. Issued: 1st of each month Billed to: All Partners

Pro-Rata Licence Fee

Pro-rata licence fee for each active WhatsApp channel added during the current billing cycle. Issued: 31st of each month Billed to: Partner-Paid

License Fee

Monthly licence fee for each active WhatsApp channel. Issued: 1st of each month Billed to: Partner-Paid

Monthly Closing Invoice (MCI)

Summary of WhatsApp messaging usage and other platform charges for the previous billing period. Issued: 1st of each month Billed to: Partner-Paid

Usage Top-Up (4% processing fee applies)

Issued when funds are added to the prepaid balance. Issued: At time of top-up Billed to: Partner-Paid

Aditional Reports

For partners using the Partner-Paid billing model, the following detailed reports are generated and sent each month.

WhatsApp Usage Summary by WABA

Monthly breakdown of billable messages by category (Marketing, Utility, Authentication) and associated costs per channel

Daily Message Counts

Granular report showing daily delivered volumes grouped by channel and category