# Partner-led Business Verification

### Prerequisites

* [x] **Business details in the documents match** across **Business Manager (BM)** and **WABA** (legal name, address, registration/VAT, etc.).

**Required documents**:

* [x] Proof the company **exists** (e.g., registration/incorporation certificate).
* [x] Proof the company is **active** (e.g., utility bill issued within the last 2 months).

**Time to complete**: Submit in minutes; review typically can take **up to 48 hours**.

{% hint style="warning" %}

#### Important notes

* **PLBV is NOT available for Government Agencies/ Accounts.** 
* **Don’t upload personal documents or IDs** — we only accept **business documents** for validation.
* Ensure your **Business Manager (BM)** and **WABA account name** match your **official Business name**.\
  If they don’t, we won’t be able to approve your submission.
* Ensure the account is new and has not gone through any previous verification process. If your account has already submitted a verification, please try using the  [Standard Business Verification](/partner/partner-hub/meta-business-verification/standard-business-verification.md)
  {% endhint %}

#### Avoid Concurrent Verifications

Running PLVB and Classic Verification simultaneously causes delays.

1. Check Before Starting: Confirm that Classic Verification is **not** active before requesting PLVB.
2. The 3-Day Rule: If a Classic Verification request is pending, a three-day waiting period is required before PLVB can be triggered.

Classic Business Verification must **not** be initiated if PLVB is the intended verification method.

## Options to submit

### Embedded Signup (new accounts)

**Goal**: Verify a WhatsApp Business Account (WABA) through **Partner-led Business Verification (PLBV)** using the **Embedded Signup flow**.

{% stepper %}
{% step %}

#### **Start Embedded Signup** normally.

<figure><img src="/files/ZY40Qsh6d07xM1jXqTZ9" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### After phone number (OTP) verification, you’ll see an option to upload business documents: click "Finish and upload documents"

<figure><img src="/files/qm4DU6jiZ7wOG4xUnusw" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### You can upload the documents directly **on the screen**, or via **API** if preferred.

<figure><img src="/files/qjJ7DJ9UH4h4Ipz3Lk4B" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**360Dialog will validate the documents** submitted and send to Meta's validatio&#x6E;**.**

Then, **Meta** will check the documents and respond in **5 minutes to 24 hours**.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
Accounts submitted **without a website** may be **automatically restricted** until 360Dialog Business Legitimacy and Meta's Business Verification is completed.&#x20;

To avoid delays, please include a website when submitting your account.&#x20;
{% endhint %}

#### What will you see on the screen?

After verifying the phone number, a screen will appear showing the option to upload documents. It looks like this:

**🎥&#x20;*****Video preview:***&#x20;

{% embed url="<https://youtu.be/jxdtyie-Ipk>" %}

## Submit PLBV via Customer Support (existing accounts)

**Goal**: Verify an existing WhatsApp Business Account (WABA) through **Partner-led Business Verification (PLBV)** using 360Dialog Support.

{% hint style="info" %}
Process available for **active WABAs with 360Dialog** (registered and live).&#x20;

*Blocked WABAs are not eligible.*
{% endhint %}

### Steps

{% stepper %}
{% step %}
**Collect documents**

Gather the required files (see prerequisites). Ensure the data matches BM/WABA exactly.
{% endstep %}

{% step %}
**Open a Support chat**

Contact **360dialog Support** and start a new chat for PLBV.
{% endstep %}

{% step %}
**Provide account identifiers**

Share **WABA ID / phone number(s)** and the **Business Manager ID**.\
Include the business’s **legal name and address** exactly as shown in BM/WABA.
{% endstep %}

{% step %}
**Attach documents**

Upload the proof-of-existence and proof-of-activity files.\
Add a short note: *“Requesting Partner-led Business Verification for WABA \[ID]/\[phone].”*
{% endstep %}

{% step %}
**Submit the request**

Send the chat message with all details and attachments.
{% endstep %}
{% endstepper %}

### What happens next

* **360dialog** validates your documents and data consistency.\
  If everything matches, we **submit to Meta** for accelerated review.
* **Meta makes the final decision**; 360dialog approval does **not** guarantee verification.
* You’ll receive updates **in the same Support chat**. Typical timeline: **up to 48 hours**.

### How to confirm it worked

* You’ll get a reply in the Support chat.
* Your system should receive the <mark style="color:$success;">`phone_number_quality_changed`</mark> webhook indicating:
  * **Messaging limit increased to 1,000/day**, and
  * **Display name** becomes visible after review.
* See  [Webhook events and notifications](/partner/onboarding/webhook-events-and-setup.md) documentation for details.

## Accepted documents

* Company registration certificate or articles of incorporation.
* Business license or tax registration document.
* Government-issued tax certificate.
* Business bank statement.
* Utility bill (only for address/phone verification).<br>

{% hint style="info" %}
**Notes**

* Up to 3 PLBV attempts are allowed per client; after that, the Meta-led process is required.
* Documents must be official, valid, and not expired.
* Clients already verified or with verification in progress cannot use this feature.
* Supported languages include: Arabic, Bengali, English, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malaysian, Mandarin, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese.
  {% endhint %}

## Troubleshooting&#x20;

* **Mismatch detected / request declined**: Ensure BM/WABA data **exactly** matches the documents (legal name, address, registration/VAT).
* **WABA blocked**: Resolve the block first; **blocked WABAs are not eligible**.
* **Insufficient proof of activity**: Provide a **recent** document (issued within the last **60 days**).
* **No webhook received**: Check if your webhook endpoint is reachable/subscribed and review recent delivery logs.

#### Other issues&#x20;

If you still cannot identify the reason using the points above, please [contact our Support Team](broken://pages/cl1bh3IjXG2UppfFUtz7) and provide the Business Manager (BM) ID.


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