> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/partner/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/partner/partner-hub/migrating-phone-numbers/partner-change-or-migration.md).

# Migrate a client to a new Partner (with 360Dialog)

Clients can request to change from one Partner to another directly in their 360Dialog Client Hub.

[Please see how to do this here.](https://docs.360dialog.com/docs/360-client-hub/partner-change)&#x20;

{% hint style="info" %}
It is only possible to migrate all numbers associated with one account. \
\
For example: if you have 3 numbers registered under one WhatsApp Business Account, all 3 numbers will be migrated to the new Integration Partner. It is not possible to migrate only one number.
{% endhint %}

{% hint style="info" %}
It is no longer possible to downgrade accounts via Partner Change Request. \
\
Once the Partner Change is processed, the number will be transferred to the new partner account with the existing subscription plan or a higher one. To downgrade a plan after a number is migrated, clients must [reach out to our Support Team](broken://pages/-MR0aNObaBED89Cgo23u) for assistance.
{% endhint %}

After the client requests the change, you will receive a notification in your dashboard. Simply click on the notification to accept the request. The account will be migrated to your Partner Hub automatically after accepting the request.

<figure><img src="/files/MogOLQYbjjQCw983rp0z" alt=""><figcaption></figcaption></figure>

Your client receives a notification when the Partner Change is executed and they can see the status in their panel.&#x20;

## Auto-approval

You can set up auto-approval for each incoming request using this [endpoint](/partner/partner-api/api-reference/settings.md#patch-api-v2-partners-partner_id-settings-partner_change_request).&#x20;


---

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